The service center at Edd Kirby’s is exceptional!I was driving from Illinois to Georgia when I started experiencing problems with my van. Was able to make it to the dealership and Caleb the Service tech got me right in and kept me up to date with parts coming in etc. Caleb went out of his way to make sure my family was taken care of with the right rental car and helped with transferring our luggage into the rental. A+ for Edd’s
2024-04-19
Erika is the absolute best! Love her! I don’t use the words above and beyond very often but she for sure went above and beyond and out of her way to make sure we were happy with our purchase. Will definitely be coming back because of her. She is so very efficient and not to mention a great problem-solver, any issue we ran into she was very professional and quick to put any issues we had at ease. Incredible.
2024-02-07
Found the car I had been looking for one Saturday morning and spoke to Diego. He was quick to respond and made the whole transaction smooth and easy. Diego even delivered the car to my house!
2024-05-25
Past issues with the Service Department corrected!
Rick Patton in Service stepped up and made good on a bad service experience in June of 2023.
Took our Jeep in for basic service in June 2023. Up front pricing was sketchy at best.
All service was not completed, and the bill was $40 more than expected.
Talked to 2 different associates and one of the managers. Final answer : That is just the way the computer prices the service and there was nothing they could do to correct this.
After driving home... More
2024-04-17
We took our 2017 Chevy Silverado to Ed Kirby for some work that needed to be done with the air conditioner and in the process of their thorough overall check of our vehicle they discovered some other issues that needed to be taken care of with our vehicle. We were kept well informed of what was going and what other issues were found and the needed repairs . We had a warranty that we purchased at the time when we bought the vehicle and they worked with our warranty company in a very timely mann... More
2024-04-16
So, here is my honest opinion about EK Chevy.
First time on lot: we had a salesmen named Jose yrs ago. He was not very professional and we basically chalked off EK as a joke.
We were approached recently that they had taken on a new bank; so we tried again.
This time we were greeted by Erika.
Overall experience follows:
Erika welcome us in, we told her of our issues, her immediate response: we will see what we can do.
She worked, reworked, ask us questions, etc.
This went on for roughly 2-... More
2024-05-27
Ronecia Anderson what can I say? You were an angel today. You were patient and kind. You took your time and helped me get the best deal possible for me. I appreciate everything you did for me today. I will tell anyone who needs a car to go and talk to Ronecia Anderson. She is going to get you in a great car!!!!
2024-04-28
I only have great things to say, they 100% took car of me!! Would use again!! Thank you Brent Baird, Billy Baker and Meredith Stewart. They are an amazing team. Service department rocks too! If you are looking to work with the best, ask for Brent!!
2024-04-30
My mom experience at Edd Kirby is one I will never forget. Everyone was so welcoming and professional they truly make you feel like family. Jeffrey Douglas was a pro from start to finish. He explained everything from price and gave a complete overview of the purchased vehicle. If anyone is looking to purchase a car Edd Kirby is the place to go. Excellent Service!!!!!
2024-06-06
This place is AMAZING. When I first got there Jace came up and introduced himself and from that point on, we talked like we knew each other for years. He showed me some trucks that I wanted, and when it came down to the truck that I picked, he had to do a lot of work but got me approved for the one I wanted. I did not have to settle for something I didn’t want. If you are looking for a new or used truck or SUV or car, I would highly recommend you going to Ed Kirby Mitsubishi Chattanooga and ask... More
2024-03-03