Welcome to our Edd Kirby's Adventure New & Used Chevrolet Chrysler Jeep,
The Home of True One Price No Haggle Selling!
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Since 1953 Edd Kirby has been the dealer you can trust.
Today we offer not only a One Price No Haggle sales environment with a salaried sales force and a 120% Lowest Advertised Price Guarantee, but we are the ONLY dealer who offers Lifetime Oil Changes for the LIFE of your vehicle!
If you don't see what you are looking for, click on CarFinder, fill out the form, and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you!
We offer the best in new 2012 - 2013 Chevrolet, Chrysler, Mazda and Jeep cars and trucks in the Chattanooga, Tennessee, area along with used cars, trucks and SUVs by top manufacturers. Our sales staff guarantees you will find a great new or used car in the Chattanooga, Cleveland and Dalton area.
Our auto finance staff at Edd Kirby's Adventure Cars offers expert advice for those seeking the best available car loan or lease. Our service doesn't stop there. Dalton and Chattanooga customers can come in and take advantage of our knowledgeable service and auto repair technicians, and a fully-stocked inventory of auto parts and accessories.
You can reach Edd Kirby's Adventure Cars any time by filling out our contact form, by calling us at 800-291-9086, or by simply visiting our Chattanooga Chevy, Chrysler, Mazda and Jeep dealership at 1501 W. Walnut Ave., Dalton, GA 30720.
"AdventureCars Wows Customers Coast to Coast!"
Places Customers have come from and we have shipped to!,3 Day Money Back Guarantee even if we ship!
"Adventure Breaks the Mold!"
Your dealership has broken the mold with respect to my standard automobile purchase experience. First of all, when I shop for a purchase of an automobile, I initially and strictly do so on the internet searching for the best possible value. The information you provided via this media is truly exceptional. I virtually knew everything about my candidate car prior to my drive to Adventure, e.g. carfax report, mileage, price, pictures and a compellingly thorough list of automobile features, all of which I might add was provided on a downloadable, professional looking pamphlet that I could share with my wife.
Secondly, I tip my hat to my salesman, Michael Marquez, because once I've decided on a candidate automobile, the phone contact is my next greatest fear. Mike was there for me to answer questions and not to make a sale. This experience was true not only on the initial contact, but also on the subsequent visit to your dealership. I never felt any pressure from Mike to make a decision. Mike took the time to address every question patiently and was thoroughly knowledgeable about every feature of the automobile; he demonstrated them all. I can honestly say I and my family truly had a pleasant car-buying experience for the first time in my life. Let me put it this way, my experience with Mike was one in which I'd felt like I'd made a friend.
Furthermore, your dealership facility put the entire family at ease. I recall remarking to my wife that this is the first time I've ever purchased a vehicle wherein I wasn't locked in a showroom office for seemingly hours awaiting to just get the keys and go. At the appropriate time, we were escorted to an office, and in no time whatsoever, the sale and transfer were completed; a most remarkable, unintimidating and pleasurable experience.
You, your dealership, staff, and most importantly Mike, have my heart-felt gratitude for making my and my family's experience with you all, truly exceptional. The only surprises we experienced in the whole process were exceedingly and unexpectedly pleasant ones.
Doug Sibley,Grant, AL
"I LOVE My Car and LOVE The Service!!"
I just wanted to thank you once again for the service you provided me and my finance today. I've been wanting an Audi A4 Sedan for sometime now and finally positioned to be able to purchase one. I was thrilled to hear the one on your lot was available! Coming from Atlanta,GA, I wasn't certain the car was going to be everything we found on your website nor did I know how long we'd need to be in Tennessee to close the transaction. Needless to say, I was thrilled (yes that thrilled that only introverts show) to see the car was exactly as you described. It had been serviced and was sitting at the front of the lot awaiting our arrival. Even though we arrived at around 6:10, you did not rush us through inspecting and test driving the car. In fact, you insisted we check out every nook and cranny to ensure we would be pleased with our purchase. Once we were ready to proceed with the purchase, your F&I guy (sorry, I don't remember his name) confirmed my financing, and before I knew it, we were ready to be on our way. Although we did end up staying a tad after 7 p.m. everyone was extremely pleasant - and even thanked us for coming to Adventure Cars as late in the day as we did to make our purchase. At no time did I feel pressured by you and I found solace in the fact that you were willing to find answers to questions you didn't know the answers to. If car buying was anything like dinning out, or in my case - making a shoe purchase, you'd be my personal shopper or find me to be a loyal patron several times within a given month!! I truly appreciate all you did for us today. I LOVE, LOVE, LOVE my car and LOVE, LOVE, LOVE the service you provided. I will keep you in mind should I run into anyone looking to make an auto investment and with any endeavors my finance and I have in the years to come.Many Thanks!! We appreciate you.
Cassondra Cory,Atlanta, GA
"Exactly What I Needed!"
My husband and I had a great experience with being able to purchase the car that we have been trying to get for about a month. We had went to a few other dealerships that we felt that did not appreciate our business. Then when we came to adventure cars, we knew that they wanted to help us get into the perfect car. John was exceptionally helpful and let us know that we wouldnt be just another sell to them. Also all the warranties were wonderful and it helped me realize that even though the car was used, we would have great protection against anything that might have happened at any smaller dealership. This hits home since I just bought a car a few months ago and have had multiple problems. I appreciate the exceptional customer service experience.
Carisa Hall,Dunlap, TN
"Glad I Went With Adventure!"
I did enjoy my experience at Adventure Chevrolet. I never felt pressured by Charles and he made it clear that he was committed to excellent customer service from the start. Since then he has been in touch with me several times, making sure I am happy with my purchase. And I am. It had been a long time since I had purchased a vehicle and I was pleased at how simple it was. I am glad I decided to go to Adventure.
Devon Brooks,Dalton, GA
"Surprising Customer Service!"
Thank you for your time and effort with me concerning the 05 Sport Trac I was interested in. As i said over the phone, corresponding with you and your team has been quite a "pleasant" surprise. I have not been met with a more professional/friendly/family group of people; especially concerning vehicles and I for one truly appreciate your demeanor and approach (very respectful and friendly) toward me. I wish there were more businesses like yours. Its more like Customer Service 'Representative' than salesmen and that's a great asset/personal value.
Continued success to you and your team, You guys got the right approach!
Gary Grantham,Jackson, MS
"Finally, A Salesteam Focussed On The Customer!!"
My husband, teenage son and myself are volunteer firefighters and we needed something with low mileage, that's dependable and definitely has more room than what we had because we were overcrowded with our fire gear (we had a Mazda 3). The sales team was respectful to everyone and they let the customer walk the lot and choose what they want. Other dealerships we went to in the past would first ask how much we had to pay down, BUT at Adventure Cars in Chattanooga, the first question the salesman (Garrett Beavers) asked us what we were looking for in a vehicle (preference of size, color, etc..) and after we chose one to test drive we were told to put our fire gear in it and make sure it had the space we needed.
There were several customers in front us to purchase vehicles so we were there for 6 hours! There were some issues with getting the approval in writing because by the time our "turn" came for signatures to purchase the vehicle the lenders had left for the day. The sales team tried to get the best financing with the lowest down payment as possible. We only paid half down compared to what other dealerships wanted. The staff was very apologetic for the lengthy wait to purchase our vehicle.
For the length of time we were at the lot, Garrett made sure we stayed updated on the process and continuously acknowledged that we were there, as a matter of fact we were there for up to an hour past closing time and we were not rushed out the door, we got to sign the documents and drive our new Mazda 6 home that evening (Saturday 4/20). On Monday evening 4/22, we heard from Justin and were told to come back to the lot because the lender had gotten us a lower interest rate; so we went in on Tuesday to re-sign and upon arrival at the lot, Justin was the first to greet us and in no time we were signing the new documents. Most people would've gotten upset on Saturday and left without a new car, which I did consider that, but now I am thankful that I waited because when we got in our new car (my first ever new vehicle) and drove it home. It became very apparent with the saying, "good things come to those who wait".
Later this year we hope to purchase a new vehicle for our son and I have referred your dealership to several co-workers and family members. My parents will be there in August to test a new Mazda as well.
I would like to say thank you for having a dealership that does not focus on the money aspects of a car sale but the customer themselves and treats everyone fair and with respect. Your sales team is awesome!
Thank you from the Wilson family!
Tammy Wilson,Jasper, TN
"Excellent Teamwork By Staff!!!"
We were very impressed by your staff during the purchase of our vehicle. It was easy and stress free. There was no pressure and no gimmick language that I have experienced in the past. The one thing I noticed was the team work by your employees. Our sales person was Shea Baldridge. She told us immediately that she was new in the selling process. She listened to us and told us to take our time. She was very pleasant to work with. The amazing part was how your more seasoned staff was stepping in to help her. They told us they were doing everything they could to make sure she was successful. That was a nice feeling to see them wanting their co-workers to succeed rather than trying to get the sale away from her. Thank you and we will definitely be buying from you again. Have a great day!
David Wiley,Dalton, GA
"Very Satisfied With Our Purchase!!"
My husband and I did had a very pleasant experience when we visited Edd Kirby Adventure in Dalton last week to purchase our 2013 Jeep Grand Cherokee Limited.
After looking for Jeeps on-line at various dealerships, we found the one we really liked at Edd Kirby in Dalton. I called the dealership and had the privilege of talking with Shea Baldrige. She was knowledgeable and very pleasant. She explained that she could hold the one Jeep we really liked until the next day for a small deposit.
We decided to do our part by contacting our credit union prior to our visit to Edd Kirby. (We have financed several cars with them in the past.) So, we had all of the financing information we needed before visiting Edd Kirby Adventure. Since Shea was not working on the day we visited, she had arranged for John Rhodes to help us.. He, too, was very knowledgeable and welcoming. We test drove and then purchased the Jeep we had initially liked on-line. It was the right color (inside and outside) and had all of the desired features. We are very pleased with our new Jeep and enjoy driving it.
Since we made our purchase, Shea has made several follow-up phone calls to ask if we have any questions or problems. Once again, we are very pleased with the attention and treatment we received prior, during, and after our Jeep purchase.
Donna Robinson,Chattanooga, TN
"No Pressure! Easy Buy!!"
We really appreciate that there was no high pressure tactics involved with our purchase. We actually talked to 2 sales people (Charles and John). They both went out of their to answer any questions that we had. They were both very personable and pleasant. This was one of the easiest car purchases we have ever made. We felt they were honest and truly had our interest at heart.
Thank you again for everything and we are telling our friends about the experience we had with our purchase...and oh by the way I LOVE my Captiva. Every now and then I let my husband drive it. (Just kidding)
Cynthia Vanbrunt,Rossville, GA
I would like compliment your employees on the courteous manner they display from sales to finance to service. Everyone was a pleasure to work with! Donnie King was extremely accommodating when I had to change appointments last minute and with getting the service scheduled for me. Shaun McClure was a extremely helpful with the service. My last 3 purchases have been with Adventure and I would highly recommend them to anyone!
Susan Newberry,Cohutta, GA
"Helped Greatly In Our Time of Need"
I just wanted to express my sincere appreciation to you and your staff during a recent breakdown my family and I had in our 2002 Chevy Suburban on Easter Sunday late afternoon last weekend. We were on our way back to Indiana from Florida when I noticed what I thought was noise coming from a front wheel bearing while coming north through Atlanta. I was hopeful that we could be home Sunday evening since my wife and I had to report to work on Monday. But as we continued northward, the noise grew worse, and by 4:00 PM it was becoming apparent that we would not make home that evening--or worse risk breaking down in the dark in the middle of nowhere on Easter Sunday. We decide to do an Internet search and we found your dealership ahead in our route (about 30 miles) and decided to limp in, find a hotel near your dealership for the night, and hope that first thing Monday morning that your dealership could assist us.
I arrived at your dealership at 7:05 AM and noticed that you would open by 7:30 AM. By 7:20 AM your service advisor Chris James came out to inquire about my dilemma. He did not have to come out early but he did so anyway. After a brief discussion of my situation, he quickly gathered my information and brought the vehicle in for service. He kept me informed during the process and the mechanic confirmed my suspicion about the wheel bearing. The repair estimate was accurate, the parts were in stock, permission was granted to repair and I cannot believe that everything was repaired and ready for me to leave by 8:45 AM. I'm sure there were probably other vehicles schedule for repair that day but Chris recognized my situation and proceed to get started immediately.
My sincere appreciation to Chris James and the Mechanic who assisted me. This was a great relief to have us back on the road so quickly. I was so hopeful the evening before that your dealership could assist me in resolving this problem but I never expected to be back on the road before noon. All of the worry of the breakdown from the past day and a half was quickly put behind us and restored my peace of mind. I gathered up my family at the hotel and we were back on the road by 9:00 AM.
A special thanks to Chris James, the Mechanic and the staff of your dealership who assisted me and my family so professionally during our time of need. You have a very special staff and personnel that you can be very proud of and a great thank you from the Sherwood family!
Steven Sherwood,Newburgh, IN
"Staff Goes Above & Beyond!!"
We had a great experience at Adventure Mazda in Chattanooga. The sales associates are very friendly and knowledgeable. We worked with Tim Daniel, and were pleased with his determination to get us into a brand new car. Thanks so much for the pleasant experience and we would recommend you all to everyone.
Brenda Cummings ,Dayton, TN
"Safe! Reliable! Affordable!"
Best Car Buying Experience Ever! Everyone at the Chattanooga Location is wonderful. Michael Marquez, Michael Tropiano and Joe Kirby were kind and patient and helped us find just the right car for our lifestyle and budget. They gave it the star treatment in the service department getting it cleaned and ready for us to take home. They are all so friendly and invited us to stay and have lunch with them. We and our children had a great time. It was just like visiting family. My son will be graduating high school next year and I feel relieved that I already know of a dealership that I can trust to get him into a safe, reliable, affordable and fantastic looking car. Thanks for all your help guys!
Norma Erwin,Ridgeside, TN
"Easiet Buying Experience"
Apparently, there was a miscommunication between myself and the salesman (Donnie King). Once we got this straightened out, Mr. King resolved the issue VERY Quickly. I must say that this has been the easiest and most pleasant car buying experience of my life. The entire crew at Adventure Cars was helpful and professional. I will be back here when it's time for my wife or any of the step children to purchase a car..
Robert Reyes,LaFayette, GA
"Keep Me Coming Back"
This is not the first vehicle that I have bought from Adventure Chevrolet. It is actually my third. I am totally satisfied with every aspect of this dealership. From the sales manager, the salesman/women, and service department, this is truly a "great" family of hardworking people who strive to do whatever is needed to keep their customers coming back. It has definitely worked with me. I not only take my GM vehicles to them for service, but also my other vehicles ranging from Toyota's to Mercedes Benz because of the trust that I have in them to do what is best for me and my girls (3). I not only would recommend them to someone else, but have already done so and those people have also bought from them. You should be so proud of this dealership. They are "AMAZING"!!!
Greg Tallent,Dalton, GA
"My Best Purchasing Experience Ever!!"
My soon to be wife and I were looking for a newer vehicle with more room than the one we had (seeing as I was going from single to having 4 step children). Money was gonna be tight.
The day we went, Adventure was QUITE busy, but Donnie managed to squeeze us in. He was very friendly and even more helpful. He answered all of our questions and we found a vehicle (2007 Chevy HHR), that was in unbelieveably GREAT condition. And with the finance dept doing their "thing," we were able to get it in the price range we were asking for.
The staff at Adventure was very helpful and willing to work with us. I am 41 years old and have bought several vehicles in my lifetime, but this was BY FAR the most pleasant vehicle purchasing experience (I say vehicle because I have bought several cars and motorcycles) I have EVER had.
From my family and myself, Thank You Very Much!
Robert Reyes,LaFayette, GA
"Great Sales Team!!"
Everyone was super nice. I was put in the right car according to my need. John helped me on my first visit shopping and was the reason we came back. Donnie ended up helping us at our second visit and he is an exceptional guy as well. You gave a great team! If I were to rate my experience, it would be AAA-superior+
Thanks for your great help
Kenny Payne,Dalton, GA
"Excellent Staff & Experience!!"
Can I say that my experience with both Tim and Edd Kirby were excellent?! I was unsure of the type of automobile that I wanted, but Tim was able to listen to my wants, needs, and concerns I had and fit all of my needs perfectly into the Chrysler 200. Tim was extremely curtious and also very knowledgeable about the vehicle. He and the staff at Edd Kirby were very helpful and professional. I have bought numerous used vehicles and found that you guys go above and beyond to make a difficult purchase very easy and painless. Again, thank you for all your help and all that you guys did.
Marchelle Burgess,Dalton, GA
"Drove Home in Exactly What We Wanted"
Yes, we had a very good experience at your dealership. Everyone was very helpful and never tried to push us into anything we weren't there for. We told the salesman what we wanted and that is what we drove home in the very same day. Edd Kirby in Dalton Georgia is my dealership for
Johnny Maxwell,Chattsworth, GA
"Customer Focussed Selling"
Recently while heading out of Chattanooga for the Nashville Airport, I heard your radio commercial for your Adventure Mazda store. As you know, I spend my time traveling all over the country working with dealerships and I think I have heard every kind of commercial possible for a dealership. Yours had an immediate impact from the genuine desire to provide a fair and customer focused buying experience. I know your commitment to overall focus on customer focused selling, however if someone was unfamiliar with Adventure, this commercial would have them thinking "that's a dealership I would want to do business with." Of the small number of Dealers that become personally involved in their dealership's commercials, most are the old stereotype of screaming "we have great deals here, come and get them!" Very few have substance, but yours did and it was impressive. I trust that you and your family are well and all of Adventure is having a great year.
Rick McCormick,Dalton, GA
"Helped Me Get What I Want"
The experience I had at your dealership was exceptional. First off, the salesman, Jared was excellent to deal with. He did not try to force a car or sale on me. He worked with me to get what my wife wanted. Also, the Sales Manager (young man that I can't remember his name) at the dealership, was great to deal with. Typically, I have not seen the Sales Manager at dealerships, nevermind speaking to them. This young man was very professional and friendly. He also went out of his way to help me get the new car my wife wanted for a price we could afford.
Jason Ledford,Turtletown, TN
"Top Notch Sales Department"
My wife and I recently purchased two vehicles. One of the main things we noticed right off of the bat was that we were not pressured into doing anything. Your salesman (Donnie King) was simply helpful in every manner and accommodating to our needs. This made the experience pleasant from the time we walked on the lot. We initially were looking at a Camero and a Jeep Grand Cherokee. In order to finalize our decision making process, we were encouraged to not worry about immediately closing a deal, but to test drive the vehicles over the weekend to ensure it fit our needs. I have never had the upfront trust and care that was offered and it was greatly appreciated. However, it did not stop there. When Monday came, I had determined the Camero was not a practical fit for our busy lives with our children. My wife was even more convinced she had made the right decision. So, without missing a beat, Donnie acknowledged my concerns and pulled out a solution that I am sure will make us happy for years to come. He was able to accommodate all of my needs in the Chevy Avalanche. It fit all of the needs I described to him. This showed Donnie's dedication to listening to the customers needs and not trying to fit us into something we may not want. That is customer service with a capital "C". The experience continued through the way in which the finance manager worked to get us the lowest rate possible on our financing and the follow through on the delivery of the vehicles. I can't say enough about the way Donnie focuses on the customer. He spent about an hour going through in detail how the features worked on the vehicles. This way both my wife and I were comfortable driving off of the lot. You have a top notch sales department that sets you apart from the rest. Thank you for a very satisfying experience.
Larry Morris,Dalton, GA
"Good People Working Here"
I just wanted to say you seem to have good people working for you in the Chattanooga office. Justin and Scott worked as a team and have helped us over the last few days find the right car for us by listening and working to get us what we needed. We were in a bit of a financial pinch so it was not easy, but we are extremely happy with the vehicle we purchased from you and will visit you again in the future. Please tell them good work! Thanks
Matt White,Cleveland, TN
"Big Thanks For Service!!"
In a world where people will complain more than compliment, I would like to say Thank you to your Service Department.
Last week I had a last minute out of town trip and my check engine and tire pressure light was on and I didn't feel safe leaving town.Your service department worked me in (on a busy Friday) and I was in and outin no time. They made it a pleasurable experience, friendly, kept me updated, explained the issue,gave me the cost in advance and the service guy (sorry I can't remember his name)was awesome to work with.
Kudos to your Service department, they were the best!!!I appreciate them!!!!
Patty Scoggins,Dalton, GA
"Definitely Coming Back!!"
I thought your whole staff was awesome! Charles and David went above what any other car dealer has done for me. I have only found one other car dealer that was like this and its Gobels Used Cars in Ocala, Fl. I have bought maybe six or more cars from Gobels in twenty four years, but I will be back to your dealership to buy my next! I will be telling people about your staff and the great service I received. Thank you!!
Sheryl Phillips,Dalton, GA
"Couldn't Be Happier"
Being an out of state buyer I was a little hesistant at first with the idea, however Justin and Garrett made the enitre experience practically effortless. I can't say enough about their willingness to make me the best deal possible and going the extra mile. I couldn't be happier with their level of customer service.
Jared Freeman,Remlap, AL
"Top Customer Service"
I'm writing to extend my deepest thanks for all the hard work and professionalism you gave to the sales transaction from Edd Kirby to myself with the 2008 GMC Denali.
Clearly your dealership prides itself on giving top customer service to its clientele. That was obvious from the very beginning.
I know you folks at Edd Kirby often do sales that span from coast to coast. This however, was my first experience in purchasing a vehicle from an out of state dealer and auto transport. With all said and done, I know without your continuous involvement with the transaction, it could very well have not consummated.
Please feel free to share this letter. Your good work deserves to be recognized, realized, and appreciated.
Catherine Cole Ferandelli
Owner, C Cole Apartments
Edd Kirby Automotive Client
Catherine Cole Ferandelli,Winnemucca, NV
"Great Assistance with My Trade!!"
Thank you Tim. You and your team truly made my trade a very pleasurable one. I feel very confident to continue to do any further business with Adventure.
Thank you again...also Jared.
Elizabeth Loghry,Dalton, GA
Thanks for the call today! And the birthday wishes?I appreciated it. Things are going well with the Jeep. We're very happy. I completed the survey last week and you definitely earned all 10's! Thanks again for all you did to make our car purchasing experience easy!
Patricia Holloway,Rockyface, GA
"Very Helpful and Kind!!"
Our salesman Tim was very courteous and professional. We had a very positive experience at your dealership and hope to buy again from you in the future.
"You can get much farther with a kind word and a gun than you can with a kind word alone" -- Al Capone
Tom Rawls,Chattanooga, TN
"Buying From Here Again!!"
We are thrilled with our recent purchase from Adventure Mazda in Chattanooga. Our salesman, Justin, was professional, helpful, knowledgable, and great to work with. We look forward to buying our next car from him as well.
Jeff and Cheryl Johnson,Chattanooga, TN
"No Hassle and No Pressure!!"
Loved the buying experience. No hassle and no pressure. David was very friendly. The ease in getting the car that I wanted was great and they were very honest in keeping with the same value on my trade in. Great Service.
Ricardo Jacobs,Atlanta, GA
"Got What We Wanted and Fast!!"
David Rodriguez was accommodating and fast as a salesman. We were very pleased with him and the sales experience. We told him what we wanted and he made it happen. Thank you to David.
Todd Taylor,Powder Springs, GA
"Be Sure to Tell the Boss!!"
We wanted to take this opportunity to say, "Job well done by your team". Charles Nicholson was our Sales Consultant and the Finance Department was great as well. We had been in several GM dealerships from Athens to Dalton. Your team is the only one we were impressed with! We have recommended to all our friends and family. Thanks for the great experience and continued great service and follow up... Dann and Donna Kimmel
Dann Kimmel,Dalton, GA
I am very pleased with the experience with your dealership. Mr. Charles Nicholson was very pleasant to deal with. I will recommend you to anyone looking to purchase a new or used vehicle,
Bill Adams,Flintstone, GA
Garret Beaver was exceptional in his dealings with me on my car. It was one of the few positive experiences I have had at a car dealerhip.
Terrence Walshe,Chattanooga, TN
"Helped with My Needs"
I had a wonderful experience the day I purchased my car. Everyone was very welcoming and the salesman Micheal did a great job making sure I got a car that fit everything I was looking for! He listened to what we had to say and was very friendly! Thank you for all the help :)
Sabrina Jarvis,Dalton, GA, 6-26-2012
The people at the Chattanooga Mazda Adventure Cars have been wonderful! They all have been friendly, helpful, patient and respectful in everything from servicing our old Mazda to helping me in the purchase of a used one. I have full confidence in the guys in the service department and know my vehicles are in good hands when I bring them in. The guys in sales also went above and beyond to help me with my purchase, making what usually is a hair-pulling experience a much less stressful one. Basically, everyone there made me feel welcome and I feel I can come to them for any future car needs.
Kimberly Patterson,Whitwell, TN 6-26-2012
"Drove away with more car for less money!!"
Thank you for our recent car purchasing experience at Edd Kirby's Adventure Chevrolet. We were in the market for a newer used car for my wife. We drove away with more car than we hoped for, and at a price that was lower than we expected. Charles Nicholson worked with us to make sure that we got the most for our money. Brian did a great job of giving us some warranty and insurance options that made purchasing our Impala a no brainer. What's not to like about this experience? We'll be back again.
Chris G.,Resaca, GA March 27, 2012
"An organization of talented caring members.."
Please let me tell you our story of woe and how two of your employees helped us. We will be forever grateful to Caleb Phillips, Dalton Service Advisor and Josh Kinsey, Dalton Diesel Technician. You see my wife and I are retiring to a life of fulltime RV-ing. We decided on a 5th wheel trailer pulled by a heavy duty pickup. Our limited budget forced on nationwide search to find suitable equipment. We found a 2002 Chevrolet Silverado 3500 Duramax/Allison diesel dually in Gainesville, GA with only 25,000 miles and an affordable price. This vehicle had been used to pull a 5th wheel trailer and was equipped exactly as we required so we made plans to fly from our home in the Seattle area to Atlanta, travel to Gainesville, and acquire this vehicle. We picked up the truck on March 13, 2012 and headed north. We got approximately 150 miles into our journey when the dreaded "service engine soon" light came on and the truck experienced a significant loss of power. We pull into a Pilot Service Center at the next exit to check it out and re-fuel. As we were fueling the vehicle we noticed large quantities of diesel fuel leaking beneath the engine. All attempts to restart the truck failed. So desperate for help we asked the Pilot personnel where the closest Chevrolet dealership was and they recommended your company. Your service department had already closed by this time so we had the truck towed to your service entrance and checked into the hotel across the street. The next day when your service department opened we checked our vehicle in with Caleb Phillips and described the problem. Your service department was totally booked that day and into the next but Caleb told us he would diagnose the problem as soon as possible and call us. So we settled into the Days Inn and waited. By mid-day the next day Caleb called and said the problem was the injector pump that had essentially destroyed itself and had blown metal shavings and fuel all over the engine through its freeze plugs. Caleb suggested that I come inspect the damage which I did. That's when I met Josh who was young enough to be my grandson. I thought how could Josh help us? What could he know he was so young? Caleb assured me Josh was the best diesel guy he had ever seen and was fully certified. So Josh went to work. Finally the next day the specially ordered new injector pump arrived from Chattanooga. Josh worked the rest of the day and early evening installing the new part and Caleb kept us up to date and checked on us. Knowing our predicament both Caleb and Josh went out of their way to help us. In fact Caleb told us that even though Josh was sick the following day he came in any way to finish the job so we could be on our way. So now you know our tale of woe with the perfect truck that turned out not to be so perfect. I guess there is a moral here in that a 10-year old diesel truck that has only 25,000 miles use has set unused a lot, probably not a good thing for a diesel. The story for us did not end here because after your guys sent us on our way we had additional, less severe, truck issues due to old contaminated fuel but we are forever grateful to Caleb and Josh for their help and consideration in a time of great stress for us. If the rest of your team is as good as Caleb and Josh you have an organization of talented caring members. We owe a debt of gratitude to these guys. With gratitude.
RJ Cummings,April 25, 2012 Tacoma, WA
"Definitely an exceptional experience!!"
My experience with Garrett Beaver was most definitely exceptional. I have been putting off purchasing a new car because it always seems like a hassle - overpriced vehicles, dishonest salesmen, complicated financing. However, I am thrilled to have found my 2012 Mazda 5 with your company. I saw it online, loved the price for the NEW car with everything I wanted, sent an email on Monday night spoke with Garrett and looked the vehicle over on Tuesday, and drove home in my pretty new car on Wednesday. It is a huge relief to have made the jump and I love my new car. Garrett was super nice and easy to deal with. I will definitely recommend your company in the future.
Natalie B.,Chattanooga, TN March 2, 2012
"No haggle price is the lowest I could find"
Our experience with Adventure in Chattanooga was great. Our salesman was very professional and responsive to our every request. I have bought many cars in my 70 years and can honestly say the purchase of our Mazda5 was the most relaxing purchase I have ever made. Your no haggle price is the lowest I could find and the offer on our trade in was very fair. I expect going forward to find the same high level of service from your service department.
Philip N.,Hixson, TN March 10, 2012
"Exceeded my expectations and I couldn't be happier..."
This was my first purchase with Adventure. Tim Daniel, Chattanooga Adventure Mazda, exceeded my expectations with this purchase. I wasn't in the market for a new car but after talking and working with Tim, I couldn't be happier. Tim was always available for my questions and was prompt in responding and NEVER harassed me regarding the vehicle of choice. I feel confident I was given a good price and I appreciate the professionalism displayed by Tim and the rest of the team at Adventure Mazda. Thank you!
Krista Kennedy,April 25, 2012 Dalton, GA
"Confident that my car has been taken care of properly"
A few of months ago, I had heard that a new Mazda dealer had opened up in Chattanooga. My wife and I have owned three RX-8s - two 2004 models and a 2005 which I still have today. We were previously customers of Grey Epperson Mazda in Cleveland. Hank Wilson was the mechanic who had done all of the work on my RX-8s and I was really unhappy when I found out that he was no longer working there. There was really nothing else close to me, so I kept taking my car to Cleveland - the new service manager there was very nice and helpful. However, after a nearly unfortunate incident regarding my Mazda Speed cold air intake, I decided to give your dealership a try. I called the 800 number, I dialed the number for the service department, but I got the wrong service department. The person who answered was very polite and offered to forward me to your Mazda service department. After a couple of rings I heard, "Edd Kirby's Adventure Mazda Service Department, Hank speaking." I hope that you can imagine my excitement and relief at having found Hank working for your dealership. I immediately scheduled an appointment and brought my car in for service. I have been in twice now and I wanted to let you know that the service I have received is as excellent as I expected. I felt very confident that my car has been taken care of properly. I hope to be able to continue bringing my car to Hank and to your dealership for a long time.
Jon F.,Cleveland, TN February 25, 2012
"I am one happy customer!!"
This is a great car, fun to drive, power for the mountain roads, wonderful ride, holds everyone and everything ... And it looks cool and classy.
You did a great job, couldn't have been easier, and made it very convenient for my busy traveling husband. I am one happy customer!! Thank you!!
Michele Hensley,April 21, 2012 Signal Mountain, TN
"Truly an breath of fresh air to the car buying experience!!"
I was ever so pleased with everything, from start to finish! Truly an breath of fresh air to the car buying experience and a stress free way to buy a car. I cannot say enough good things about not only the dealership, but the people as well; every one of them was so kind and nice. I appreciate Donnie King taking the time to contact me and helping me every step of the way with my car buying experience and Joe Kirby making it so fun signing my life away, lol! I loved it and I am so thrilled with my new car and I owe it all to them. My family and I thank you and I will recommend everybody that mentions they are in the market for a new car to you. I will also return when I will be in the market. I really want to thank Donnie again for trying his hardest to make this transaction take place, you are awesome!
Crystal S.,Knoxville, TN February 28, 2012
"I truly appreciate their honesty and hospitality.."
I wanted to share how grateful we are to Hank Wilson for helping us get our vacation back on track! We were traveling from Iowa to Florida for spring break and found ourselves pulling over for the night a bit sooner than we thought due to the driver's rear wheel screeching. I was almost positive it was the same familiar sound of a wheel bearing as I had experienced this the past summer on the opposite side. Not knowing what it was we decided to stay the night in Chattanooga and find a Mazda dealership in the morning to take a look. Bright and early Saturday morning we started the internet search and came across your dealership. When I called I was told we reached the wrong service department but she would transfer me. Hank Wilson answered and as I told him I had a Mazda Cx7 that I was certain the wheel bearing needed replaced, I was told the service department was not open and would need to schedule an appointment for Monday. He must have heard the anxiety in my voice because the next thing he asked was "how far away are you? " I said within a few miles and he asked me to bring it over and he'd take a look for me. I was sooo relieved! We went right over and he promptly looked at it and assured us it was nothing to worry about. To my embarrassment it turns out the wheel was pretty gritty with dirt, sand and whatever winter residue we have here in the Midwest! I truly appreciate his honesty and hospitality. So many others would have taken advantage of the situation or would simply have turned us away. Not him, after letting me know to give my poor Mazda a bath and tips on how to purchase my next set of tires, we were on our way to enjoy our vacation. We had a fantastic time on the beach and Hank Wilson will forever be a part of our 2012 spring break story! THANK YOU
Angie Hamilton,April 9, 2012 Dike, IA
"A loyal customer since 1976!!"
Thanks for welcoming me to the family. Just for the record, I have purchased many Chevy cars, trucks and vans from that location since 1976. Most were business purchases, but the last four were personal use; two Suburbans, a Malibu, and most recently the Traverse.
You asked to share anything that was exceptional in a positive manner about my experience. Two things: Rocco and his staff are the best in the service area of any dealership I've ever dealt with! The other is the salesman, Garrett Beavers, the "Beav"!
I'm getting old, so I don't know if any more new cars are in my future. But, if they are and these teammates remain at Adventure, I'll be sure to keep dealing there.
Thanks for your email. Hope you will share this with Rocco and his great crew-Rick, Lisa, Caleb, and the cashier, Brenda. Yes, even the cashier does more to promote Adventure than you would ever imagine. Don't forget to include the Beav! All represent your business in a manner that should please you. They're all money-makers!
John D.,Dalton, GA Tuesday, February 28
"Upfront, honest, and helpful salemen..."
It's been my intention to set aside some time to mention the service I received at your bargain lot in Fort Oglethorpe, because I can't think of many other times where I've been treated so respectfully by salesmen of any kind. Mr. John Rhodes and Mr. John Buckner were upfront, honest, and helpful, and they worked with me while I got all the details of my loan settled to put me in the car that I had chosen (which I'm very pleased with by the way). I will definitely be recommending your business to friends and family looking to purchase a vehicle.
Elijah H.,Ellijay, GA February 13, 2012
"Adventure Service makes sure it's done right!! Thanks Hank!!"
I just wanted to tell you how pleased we are with your service department. Hank Wilson is the reason we came to your dealership to begin with. We purchased a new RX8 in 2007 at Gray Epperson in Cleveland and although we had a lot of problems with the car we were always treated with the utmost respect by the guys at Gray's. However the only person we ever really trusted with our car was Hank. He is a very honest and reliable Technician. He is also the reason we would buy another Mazda because we know you will have problems with any car but if you cannot trust the dealer and there service department then why would you want to buy a car from them. My wife and I cannot say enough about our experiences at Gray's and Adventure with Hank having our back. As long as he is your Service Manager we will be your customers. We live in Cleveland but come all the way there just for oil changes because we do not want anybody working on our car but Hank or one of the technicians he oversees because we know he will make sure it is always done right. Just always remember your business is only as good as the people you have on the front line dealing with the customers, and with Hank on your front line you will win the battle every time.
Dean Kubba,Cleveland, TN February 19, 2012
"So blessed to be led to such a great place..."
On behalf of my family, I wanted to take a minute to thank you for running such a fine dealership there; especially highlight the prompt, friendly, professional help, and technical service we received from both Hank Wilson and the mechanic that worked on our Mazda 3, Steve during an unexpected visit.
We had just driven up from Tampa to visit Covenant College the day before, as our youngest was involved in a scholarship competition there. The next morning we unfortunately sustained some significant roadside debris damage to our undercarriage on I-75 (irrigation piping and gear fell off a flat bed into traffic) and later that night the "check engine" light came on just outside of Ringgold at about 10 in the evening. We stopped on the roadside to evaluate things as best we could and then eased into Chattanooga.
Early the next morning we called Adventure and were fortunate to get hooked up with Hank first thing; he took us right in, as we had a tight interview schedule that day with our daughter at the college. He and Steve both went over the previous day's damage very carefully and shored up some temporary fixes Mazda of Ocala had made (who graciously helped us right after the incident). Hank and Steve then accurately diagnosed our check engine light as an unrelated error code coming from the thermostat. They were able to make a prompt and reasonable repair, complete with a car rental. We were able to pick up our Mazda 3 later that afternoon and made all of the school events on time. Hank and Steve even updated some of the Mazda software in the process. In short, they really saved our visit to Chattanooga.
Being on the road with an automobile issue is always a bit of an anxious moment and we were so blessed to be led to such a great place, staffed by such wonderful people. We thank you again for all the great help and hope to see our daughter at school there this Fall. We plan to have Adventure continue to take great care of her Mazda during her four years there.
Thanks again and we wish God's blessing for Hank, Steve, and everyone at Adventure!
Pete Fair,February 22, 2012 Lutz, FL
"Adventure provides a positive experience!"
My salesman was Scott Kephart and he was exceptional! He was knowledgeable regarding the vehicle and very helpful. He had a nice personality and I felt comfortable talking with him. He was not pushy, which is refreshing when dealing with salesmen. Even though he had a hip injury as well as a broken ankle he walked around showing me all the vehicles and on crutches took me to my new car and sat with me explaining and setting everything up in the vehicle until I was completely satisfied. I will recommend him as a salesman and your dealership to my friends. Thanks for a very positive experience!
Kim T.,Greenville, TN January 31, 2012
"Most enjoyable car buying experience of my life!!"
Start to finish, this was by far the easiest and most enjoyable car buying experience of my life. Garett Beaver was extremely helpful, knowledgeable and professional. I own a business myself, so my time is valuable. Garett seamlessly put together my test drive and take home experience. I was never rushed, pressed for an answer or even bothered about when I was bringing the car back. Within 72 hours of my test drive, we were able to agree on price, terms and rate for the exact car I wanted. No hassles, no pressure and no problems.
Mike in finance was able to get my wife and I out the door in less than 30 minutes the day we picked up our new Mazda. I also had a very insightful chat with Joe Kirby. We talked about cars, the car business and life in general. First time I met a dealership president who actually paused to hear what I had to say, and seemed generally interested in our satisfaction. Couldn't possibly be more pleased with our purchase or the service we received. Thanks again to everyone @ Adventure Chattanooga.
Justin L.,Red Bank, TN January 30, 2012
"Every time I can I will recommend Edd Kirby's Adventure Mazda..."
From the first time I spoke with David Sheats to the closing of the sale, I felt respected and appreciated. I appreciated David and rest of the team's straightforward approach throughout the whole process. Everyone there made me feel like a valued customer. Every time I can, I will recommend Edd Kirby's Adventure Mazda.
Robert Welz,Chattanooga, TN January 19, 2012
"Adventure went above and beyond to get me a car!!"
My purchase experience was great! Ronnie Chesser went above and beyond to get me a car! I was in a hurry and the whole deal took maybe 2 hours! I love my Cobalt and will be driving it for a long time! Second Cobalt I've bought there! Thanks so much to all of you!
Ashley Peeler,Ringgold, GA January 25, 2012
"Adventure Mazda had our best interests at heart..."
This was our first new vehicle purchase, and Jacob Massey made it a fun, easy, and enjoyable experience. We live within a stone's throw of a competing dealership which I drive past daily, and many times drive through their lot just to see what all they have. However, when we saw a billboard for the opening of the Adventure Mazda in Chattanooga we thought we would check it out and compare. Your upfront pricing approach is excellent and turned me away from the competing dealership immediately (they are still so overpriced). We also felt Jacob and Mike (who helped with our financing) had our best interests at heart giving us multiple options on the vehicle and gave their suggestions based on what our preferences and priorities were. As I have felt at other car lots, I did not get the feeling I was being sold on a vehicle I did not want from a guy who has been doing this for 30 years. We truly feel we found the perfect car for us (even after making Jacob find me a different color - yes, I became one of "those" customers). I hope to buy another vehicle from your group one day.
Joshua J.,Cleveland, TN January
"Great Job Adventure Chevrolet!!"
You all did a great job!! I called Donnie King and was approved to buy that day. I came down from Celina, TN. The car was ready and waiting for me. I test drove it, came back, signed papers, and drove it home all in the same day. I think the whole process took less than three hours. GREAT JOB!!!!
Bob Deroo,Celina, TN January 16, 2012
"Traveled from Florida to visit the Kirby Family!!"I had a wonderful experience with the Kirby family at Adventure Mazda in Chattanooga. I live in Florida but came all the way to their dealership because of the spectacular customer service and of course the best price!!! I couldn't be happier with my brand new Mazda 3, and on top of that the service I received every step of way exceeded my expectations. Thank you again Kirby Family!! This staff truly cares about their customers.
Kimberli Cotellese,Boynton Beach, Florida
"Best experience with a car dealership anywhere!!"
Buying these vehicles from your dealership is quite possible the best experience my wife and I have ever had with a car dealership anywhere. Ronnie Chesser sold us all three vehicles without any pressure, embellishments or come-on's. He is the best salesmen you have on staff. We are very satisfied with our truck and cars and will continue to recommend Adventure and Ronnie to everyone who wishes to purchase a car or truck. As a side note, Ronnie Chesser is a very personable and respectful gentleman. Your company and everyone in it should be proud to have such a quality individual working at Adventure.
Arthur Avedisian,Calhoun, GA Jan 11, 2012
"Another happy service customer..."
All of you are the greatest. I appreciate your patience until it is repaired right. Brian, Joey, Jessica J., Eugene, Lisa, Brenda, Big Randy and staff. Too many to mention. Great staff!!
Randy Mayfield,Dalton, GA Jan 10, 2012
"Not the usual car buying experience!"
I found the people that I dealt with at Adventure very helpful. Working with them was not the usual car buying experience. The staff at Adventure went out of their way to make me feel comfortable and informed of every detail during the negotiating process. The salesman I had was extremely kind and informative. I would recommend Adventure to anyone looking for a good car buying experience.
Susan Best,Dalton, GA Jan 10, 2012
"More money for our trade!!"
My husband and I had an awesome experience at your dealership! Garett was wonderful; he answered all of our questions and addressed all of our issues regarding our new car and our trade in! He even had a second look done on our trade in (I had it appraised online to begin with) and got us more money for it! I will definitely be sending more people your way- it was certainly the best experience I've had while purchasing a car from a dealership, absolutely stress free. Your whole staff is very friendly and even chatted with us while we were waiting. Thank you for the pleasant experience and my awesome new car!
Scarlet Von Craig,Knoxville, TN Jan 10, 2012
"10's All the way around!"
It was a cold windy day and Donnie King took his time and answered all my questions and demonstrated every feature of the vehicle.
He was very polite and professional in every respect. No rushing, stayed late to make sure every detail was covered and was satisfactory to me.
A very exceptional experience rarely found in today's hurry-up culture. 10's all the way around.
You and your team should be proud of Donnie representing your company.
Bob Summers,12/29/2011 Chattanooga, TN
"The Adventure Way Gains Another Return Customer!"
My husband and I bought a 2010 Dodge Avenger from your dealership in Dalton, GA, and I have to say that it was the most pleasant buying experience we have had. We were looking for a car to replace the car that I had been in an accident with and totaled just a week before. Your salesperson not only spoke with my husband but spoke with me after the initial greeting.....to me that speaks volumes! I have walked off of lots before because a salesperson refused to speak and/or deal with me just because my husband is present. Thank you again....such a pleasure. We will return when it's time for another new vehicle.
Jennifer Myers,Chickamauga, GA 12/23/2011
"Yet another exceptional experience!"
Good morning! Our experience with Adventure Cars was exceptional. Your sales representative was the most professional that I have ever dealt with.
We really enjoy driving our 2008 Jeep Grand Cherokee!
Thanks again and have a Merry Christmas!!!
Frank Yerkins,Phenix City, AL 12/21/2011
"Fantastic from start to finish!"
I truly had a fantastic car-buying experience at Adventure Mazda last week.
I had done my research before coming in so I knew exactly what I was looking for. When I arrived, I was greeted by you and Garret Beaver but then left to just "look around" on my own as I desired. Once I felt the CX9 is all that I thought it was from looking at it online, Garret then helped to answer questions I had and took me on a test drive. There was no sales pressure at all during the whole experience and once I drove the CX9 and saw all that it had to offer, I knew that was going to be my next vehicle.
Next, in an even bigger surprise, I was told the price of the vehicle I wanted and it was WELL below what I had in my mind I was going to need to pay. In addition, you gave me a more than fair trade in amount for my 2000 Durango to make the deal even easier.
Finally, on the day I came to pick up my CX9, Garret introduced me to the Service Manager who clearly explained the free oil change and tire program along with the regular maintenance (BTW, this program helped to even further solidify the deal -- who would have thought a dealership would give away free oil changes and tires for the life of the car? What a fantastic loyalty program that will keep me coming to your dealership for all my service needs from now on).
I have had many compliments from folks on the car itself during my first week of ownership, but when I tell them of my great experience with your dealership it makes it even better.
Sean Francis Goff,Signal Mtn 12/16/2011
"Wonderful People to Work With"
You and Jacob provided the most pleasant car buying experience I have ever had. Not once did I feel pressured. I have told all my friends how wonderful you are to work with. I felt like Jacob was not trying to sell me a car, rather just help me find the right one for me (which he did!).
Caroline Kaplan,Signal Mountian 12/16/2011
"We will refer you to every one we know!!!!"
Our purchase from Adventure was a pleasure. I sent an email to Charles Nicholson in regards to our appreciation of all he did to make sure our needs were met.The personal follow up (a phone call) I recieved this morning was also appreciated...We felt our purchase and business was of value to your company. Brian (in financing) was totally awesome also...He explained warranty options and truly was concerned that our needs for the future are met. Thanks so much!!
Here is the E-mail:
Good Evening Charles,
Thank you so much for all your help is assisting us with the PERFECT FIT. Lonnie and I really appreciate you knowledge and experience, as a result ...Our Purchase With Adventure was a Pleasure. We will refer you to every one we know!!!!
Tena Martin,12/9/2011 Calhoun, Ga
I wanted to tell you about my "stellar" experience with your dealership. I was more than pleased with my purchase; I bought my truck sight unseen. Ronnie Chesser was able to send some pictures and helped arrange delivery and pickup of my two trades. I would highly advise anyone to give your dealership a chance to earn their business. All of you have earned mine! Thank you, Ronnie!
Richard Cason,12/8/2011 Wetumpka, Al
"These People Care!"
I used edmunds.com to research cars under $20,000. I narrowed them down to a Mazda3, Kia Forte Coupe, and Hyundai Veloster. I could live with any of the three. From there I used edmonds to get price quotes from 15-20 dealers and I pretty much told them I didn't care were I bought it was truly about price, then I waited. Adventure Cars was the only dealer who gave me an actual price, all the other dealers wanted me to go into the dealership. So I crunched there price and decided I would have to wait a little to save a few more dollars for a down payment.
A few weeks later I was playing around on cars.com using their lease calculator. I found out I could do without having a larger down payment if I leased. So I sent Adventure Cars an email with my own lease terms and said that was the deal, take it or leave it. It was a fair deal for both the dealer and I. In about 20 minutes the owner of the dealership called me and said he wanted to sell me a car. We ran credit over the phone, I was good to go. I went in for one of the least painful car buying experiences ever.
The other thing that impressed was the fact the owner called. I have sold cars and never met the owner of the dealership were I worked. I have also bought about 8 cars from dealers in my life and never got to meet the owner, even at smaller private owned lots. These people care. Also, after getting the Mazda3 I decided it was the best of the 3 because it gave me more horse power than the Veloster and better gas mileage than the Kia. The Mazda3 is a fun little car.
Davis McLain,12/8/2011 Chattanooga, TN
"Appreciated the painless experience!"
I just wanted to let you know how much I appreciated the car buying experience with you guys. Scott was fantastic to work with--but then, I'm sure I'm not the first customer you've heard that from. And your overall philosophy on the business-especially the "no haggle" component-made this the most painless experience I've had buying a car.
Roger Vaughn,December 1, 2011
"Spreading the Word!"
Here is a letter a recent customer sent out to his family and friends:
Dear Family & Friends,
I recently had a very rewarding experience that I wanted to share with You all, in purchasing our new (to us) used car.....a 2011 Chevrolet HHR.
I've been looking for several weeks at all of the typical local dealerships, Including CARMAX, to find the right HHR at the best possible price! Over The years I've purchased many vehicles, and as I'm sure you've likewise Experienced ?.it's always a hassle in dealing with and haggling, and The one upmanship the sales people display in pressuring you to take the "absolute best deal around".
Through the Internet (Kelly Blue Book site), I found the perfect deal that Resulted in the most pleasant car purchase ever.....A family founded and Owned dealership in Chattanooga, TN/Dalton, GA. ?.AdventureCars.com. Not only did they beat all the others in pricing of a similarly equipped HHR by $4,000.00 (& with much less miles by half).....they gave me Top $KBB for my trade (a $500 to $1,500 difference).
In discussions with the owner, Mr. Joe Kirby, I can see why they are so successful. Look at their "Testimonials " page on their website, people are Flying in and/or driving in from all over, to purchase their vehicles. If you're in the market for a great used/new vehicle, at the best price, Check out ADVENTURECARS.COM. You'll become a devotee as we have.
Sincerely Yours, Bud & Jan
Bud & Jan Cook,11/22/2011
"So great, we bought two!"
My wife and I came in to buy a car for our daughter as a college graduation present. Mike the sales agent was very nice and very helpful. Mike the gentleman in finance was just as nice and just as helpful. Things were so great we BOUGHT TWO CARS THAT DAY. Thank you and all your staff for their help and their kindness.
Kenny Knox,Soddy Daisy, TN 11/18/2011
"Loved Adventure, from Start to Finish!"
David, We really enjoyed meeting your, "Mini-Me" and Mr. Kirby, it was ALL a very pleasant experience - from start to finish. We also really enjoyed the drive back home in the HHR, it handled like a dream. We've also decided, that when the HHR needs any maintenance or service, we will be returning to Adventure! We'd like an AdventureCars.com decal to proudly display on the HHR for all to see! FYI, two of my brother-in-laws and two gals from our local auto insurance agency are very interested in checking out AdventureCars.com, after I showed the HHR off and raved about you guys. So, if all a sudden you start getting numerous queries from the little town of Wartburg, Morgan County, Tennessee; the study conducted by the National Association of Marketing in the late 90's still holds true: They studied all forms of advertising/marketing to see what was the best expenditure of advertising dollars/biggest return on investment, was it TV/Radio ads, Newspaper/Magazine ads, Direct Mail/Marketing, Sale Promotions, etc.?? NOPE, it was "WORD OF MOUTH" from happy/satisified customers.....costs 0 dollars and spreads like a wildfire! Of course, unhappy customers can have the opposite affect! Also, as I mentioned to Mr. Kirby during our brief conversation, in my former job as Regional Manager for a Biz to Biz service provider, one of the tenants of customer service excellence that I learned from very successful clients (Dave Thomas, Founder/CEO Wendy's) was ---------"No matter the issue, no matter who's really right or wrong.........the Customer Is Always Right!". And to this day, I still have on display above my home office desk another truism that has always served me well, even in my day-to-day personal life ......."RISE EARLY, WORK HARD, ....STRIKE OIL! " J. PAUL GETTY. Again, David thanks for your excellent customer service assistance and attention to detail, in finding the right "AdventureCars" vehicle for us, at a great price! Our best wishes for your continued success. Sincerely, Earnest "Bud" Cook
"Great Sales Team, Great Product!"
Yes, I did receive exceptional service. Garett Beaver was so nice and he spent time with me, but he also let me look without harassing me.
We went to many dealerships and did a lot of research and we were starting to feel like someone's prey, but not with Garett. One time we came in (after driving the vehicle and getting a feel for it) and we told him that we just wanted to look. He was totally absent, which is what we wanted. He knew when we wanted to talk, and he would fade to the background. The thing that I really like about Garett was the fact that he knew that we would buy a Mazda. There really wasn't a reason for him to be a high pressure guy, because he knew that he was representing a product that could withstand his enthusiasm. I even told Garett that I didn't think that he was a car salesman, he was just too nice.
When I came in yesterday to do the paperwork, Mike got me out of there so fast, that I was able to get back to work ON TIME. A lot of restaurants can't even do that. I am tickled to say the least, and am so excited about my new little Beep-beep that I even named him. Much love for Mazda and Edd Kirby,
"Zoom-Zooming around town in my new MAZDA!"
You were awesome! My wife and I couldn't have asked for a better experience. What you don't know about that day was that we started off at one of your competitor s dealerships after about an hour and a half they told us unless we could pay more down or wanted to pay more than we wanted to each month they couldn't help us. As you could imagine we were a bit discouraged by the time we made it to your dealership. So, the Edd Kirby team was able to get us in not a used car but a BRAND-NEW CX-7. We were ecstatic! I will definitely buy from you again as well as tell all my friends and family about the wonderful experience we had buying from a dealership that makes you feel like part of the family. Thank you so much. We love Zoom-Zooming around town in our New Mazda CX-7 from Adventure Cars.
Hixson, TN 11/10/2011
"Definitely Worth the Drive!"
Definitely an exceptional experience!! Adventure Mazda was amazing!!!! Jacob Massey, my salesman, was wonderful and extremely nice and helpful. He went that extra mile to find us a 2010 Chevrolet Silverado that was still under a super warranty and only had 6,700 miles on it. We Love the truck!! I have told so many people in my area to go see him at Mazda in Chattanooga if they want a great vehicle and someone that works hard and responds to every message. The whole staff on Saturday November 5, 2011 was the nicest I have ever dealt with. I have purchased many vehicles in the past from other dealers and never had an experience such as this. We received a very good pay off on our Jeep trade in. I will recommend this company and Jacob to anyone. Definitely worth the drive!! When I get ready to trade my car, I WILL go back to Adventure Mazda!! Thanks to your whole staff, especially to Jacob Massey!!
The Kirkland Family :)
Crossville, TN 11/10/2011
"Loved the Service And Attention"
We were very pleased by the service and attention given by Andy Buckner. He listened to our needs and worked with the rest of the team to make sure he put us in a car that met those needs. It was a pleasure to work with Adventure on this purchase.
Very kind regards,
Cohutta, GA 11/1/2011
"Exceptional Customer Service"
The customer service at you dealership was exceptional in my mind. Everyone was very helpful, made me feel comfortable and not pressured, which was a huge plus for me. David did a great job in finding me a car I was happy with and Mike was great with financing. Overall it was a great experience. Also, thank-you Mr. Kirby for all your help. Everyone will know where I got my car.
Chattanooga, TN 11/10/2011
The experience was "truly exceptional" and Scott my Salesman s made the experience completely satisfying with Edd Kirby's Adventure of Chattanooga.
Dave Matthews,Signal Mtn, Tn 10/25/2011
"Love my new MAZDA!"
I am LOVING my new Mazda! And I would like to say that as a former Saturn owner, I was concerned as to how I would find a dealer who would treat me like a member of the family, as Saturn always did. You may or may not know, Saturn would practically throw a party when you bought a new car. For my first new Saturn, they moved the car into a wing of the showroom, and all gathered around and welcomed me to the family. They took a picture of me by my new car, and made it into a calendar.
Since I have owned THREE Saturns, I had become quite accustomed to that environment and special treatment. I have to say that I am impressed by your customer service and concern over my experience with you and your dealership. I have been very pleased with my experience with Adventure Cars, and with your personal customer service. I enjoyed meeting the Dealer as well, and took note of the fact that he took time to have a personal conversation ith me about Mazda and the quality measures they go to, to make sure their cars are top notch.
I feel confident that if I need anything, you would take care of the issues without any trouble. In a world where customer service is becoming obsolete, you and Adventure Cars are holding onto a standard that will continue to set you apart for success.
Thank you David.
Debbie Scalf,October 2011
"Great sales staff will keep us coming back!"
We just purchased a 2011 Cruze from your store in Dalton. We have been dealing with Chevy for more years than I like to remember, but this was the most enjoyable experience we have ever had with Chevy. Ronnie was our salesmen and you couldn't have a better one. He was polite and very knowledgeable about the product; he assisted us through the process and helped us with changing from one vehicle to another. He stayed with us all the way and checked on us the next day to be sure we were satisfied with our new Chevy. Thank you Ronnie!!!!!!!!!! We will be dealing with your business in the future. Thank you.
Art & Jimmie Lou Avedisian,10/15/2011
"Body Shop: A Positive & Pleasurable Experience "
I just wanted to let you know what a positive experience I had last week with your body shop. Body Shop manager, Jessica Jackson, efficiently handled the estimate to repair the cosmetic damage to my car. She and Laura in the body shop kept me advised of the progress and the work was done beautifully.
Jessica was a pleasure to deal with and as I quizzed her about her background, I realized she's in the perfect place to be a real asset to your dealership. I hope that I won't need body work on my car again anytime soon, but should I or should someone ask me for a reference, I would certainly give a positive report of your team. Thank them for me, please.
Fran Lewis ,October, 5 2011
"Cross country customer for life!"
I did a lot of research and looked at a total of 27 Solstices in order to make sure that my only granddaughter got exactly what she wanted. I have excellent credit and was pre-approved so I had many options. I chose Adventure because of their quick responses and the fact that they were able to deliver the car to my granddaughter's house. Wow! I am a very difficult person to impress but, your customer service from the initial contact with my salesperson to finance office and the wonderful woman that delivered the car was amazing. I have 4 more grand children to purchase vehicles for...you can bet I will come back to you to purchase vehicles for them too! Great job! You won a customer for life! :)
Belinda Hernandez ,San Antonio, TX 7-30-2011
"Made us feel completely at ease!"
Garett was a great help to us in finding the right minivan. He answered all of our questions and found the answers to the ones he didn't know. He did not pressure us in any way and made us feel completely at ease.
James Grantham,Calhoun, GA 7/11/2011
"No pressure sales makes for a pleasent buying experience "
We would like to thank Garrett Beaver for his family, friendly service. Garrett made us feel at home and comfortable while we made up our minds on getting the Jeep. His open and honest way of presenting the Jeep to us went a long way in helping us make up our minds to buy. In fact, everyone we dealt with made the purchase as pleasant as possible. We're glad we could finally buy from a local dealer.
Kenneth and Russie Rogers
Russie Rogers,6/15/2011 Tunnel Hill, Ga
"Professionalism & Kindness"
When I think of my purchasing experience at Edd Kirby the first thing that comes to my mind is the Sales Representative. Charles Nicholson is by far the best Salesman I think I have dealt with in a long time, and I deal with sales reps every day. He communicated with us on a daily basis until the deal was finalized. I would not and will not hesitate to send someone to see him about a vehicle.
I also know that doing business is a team effort. I would like to thank you and your staff for the professionalism and kindness with which we were treated. I encourage you to keep up the good work and with any luck I will be back.
Marvin Babb,6/15/2011 Dalton, Ga
"Service Department: Relief to what others said was 'Normal'!"
I would like to thank you and the rest of the staff at Edd Kirby for finally getting my 2011 Silverado 2500 to quit smoking like a smoke kettle! My kids are a little upset because I won't let them call my new truck "Smokey" anymore. After six visits to the dealership that I bought the truck from with no fix to the problem and being told that this was normal for the diesel engines, it was a relief to carry it somewhere that actually thought this was an issue! I would like to brag on Rick for the work he did and the work ethic he showed with his total explanation of everything that was done to correct the issue. He presented himself in a very professional and knowledgeable manner. I have bragged about Edd Kirby's dealership on the various websites I was chatting on talking with others that are having the same problem. You will receive all of our GM service work going forward! The only thing I am disappointed in is you did not put an Edd Kirby sticker on my truck and take the other sticker off!
Thanks again for your help
Chuck Richards,6/11/2011 Chatsworth, GA
"Car Buying Made Fun and Stress-free!"
Dear Mr Kirby,
I purchased a Chevrolet HHR 2010 last year from your dealership, and let me just say that I was nothing but pleased with the service I received from your sales staff. The main reason I decided to purchase there, was due to researching car prices on the internet at all the surrounding car lots from Norcross to Atlanta to Rome, and your deals could not be beat; but as an added bonus your sales staff, especially Charles and Michael, were wonderful to me. Yet, the kindness and genuine care I received didn't stop there....Brian, Ted, Maria, Robert...every time I came into the store, each one?all smiles. Recently, I got my car serviced, and had the privilege of meeting your service staff, Rick, Caleb, and Brenda...who were just as friendly. Despite having an issue with my service, Rick used his service recovery skills, and made everything all right. I also have visited the service area other times for minor affairs, and Donnie and Lisa are in the same boat as the others.....excellent! You can be assured I will always purchase my car from your dealership, and frequently mention ADVENTURE CHEVROLET to those I know looking to buy a vehicle. Edd had it right, and it seems that you are continuing the legacy of treating the customers "like family" and making your word "your bond". Keep up the fantastic job, and congratulations on your new Chattanooga store...I know it will be just as successful, and Tennessee will be blessed. Thank you for making car buying fun and stress-free!
"Adventure has its Act Together"
The salesperson I worked with was extremely nice, his name is David Ramirez. I liked the way he seemed to want to do all he could to make sure I was satisfied with the 2006 Mini Cooper I bought, as well as with the whole buying experience. I liked the opportunity to get the lowest price up front without the drawn out process of negotiation and the no high pressure sales approach. I liked the assurance that if I was unhappy with my purchase after 3 days I could return the car and basically "undo" the deal. I appreciate the follow-up communication from David and your service department, I have traded cars before where the salesman and/or dealership promised to be there for me after the sale and that really didn't work out too well. However, with your dealership I have felt everyone has been honest with me and does want to take care of me as a customer not just to make the sale but after the sale as well. It seems like you guys have your act together.
George A. Brown ,Cleveland, TN 5/19/2011
"Separate from the Competition!"
Everything went very well and I was very satisfied with my experience in purchasing my new car. In my opinion, the total service that your dealership offers with a new car purchase separates you from your competition. I dealt with Garrett Beaver and I would recommend any of my friends to call him if they need to purchase a vehicle. I did have a issue with a sensor light on my new car, but the way Garrett handled the situation was very professional. Look forward to having my car serviced at Adventure Chevrolet.
Marvin Hairston,Rossville, GA 5/12/2011
I thoroughly enjoyed my purchase experience at Adventure! This is the way cars should be purchased. Cutthroat commission sales are activities I have avoided for many years. The Edd Kirby way of sales will keep me coming back! Thanks Garrett and Brian for a stress-free experience. My SUV is fantastic.
Kip Cloward,Buford, GA 5/12/2011
Dear Mr. Kirby and Service Staff,
I was in your dealership with my "seriously sick" 2007 Cadillac CTS on March 28th, 2011 at 10:30AM. I am writing this letter to applaud the outstanding job your staff did on my car to restore it to like new condition after another group of individuals employed by a Dalton Goodyear Dealer failed miserably in an effort to change the oil in my automobile! Your Service Advisor, Rick Patton, together with his staff worked diligently on my car, found the reason for its loss of four of the five quarts of new synthetic oil that the Goodyear staff had injected into my engine on the previous Friday at my request. Mr. Patton and his cohorts kept me apprised of their progress in diagnosing the strangely missing oil and determined it to be the oil filter cap which the Goodyear staff hadn't bothered to adjust the rubber seal appropriately to shut off the flow of oil and keep it in the engine. It had leaked 4 quarts of oil all over the exterior of the motor and was smoking on Friday afternoon as I drove the car home. Luckily, my son was at home and at my insistence, he checked the oil and discovered it had already leaked out a quart. I left it in my driveway until Monday morning and drove it to Adventure Service Center for my appointment at 10:30. Mr. Patton discovered 4 quarts of oil gone.
I'm not very good at relating the sequence of events because it was an extremely emotional weekend for me. I just cannot praise enough the repair crew under the supervision of Mr. Rick Patton. He personally kept me apprised of his progress at every step of the way.
Unfortunately , I did not buy my CTS from your dealership because I lived near Gainesville and have been here in Dalton for a short period, but if and when I'm ever in the market for a replacement vehicle I will definitely remember the professionalism and care I was given at Edd Kirby's Adventure.
Sincerest Heartfelt Thanks!
JoAnn Nickson-Hall, 4/26/2011
"Dealership to doorstep in 2 days!"I enjoyed the fast efficiency of my purchase. They delivered my car to my home 400 miles away the next day, everything done in two days, great experience.
Joseph Liberto,Grenada, MS 4/2/2011
"Will Come again from 2.5 Hours Away!"
Unlike most car buying experiences in my lifetime, the experience we had at Adventure Chevrolet was a pleasure! Even our 6 year old son had fun with all your "pets." The employees were friendly, not slick, and the atmosphere was relaxed. Thank you for your "no-haggle," fair to everyone, vehicle purchase price policy. We will definitely consider your dealership in any future vehicle purchases we make, and we live 2.5 hours away in Middle Tennessee. :)
Jennifer and Pat True,Brentwood TN
"Treated Right on Many Levels with No Pressure!"
Yep, my experience with Garett and Brian was pretty OK. I am in a bad personal situation and financially down on my luck. I have been talking with Garett for about 3 months, and when I walked in there on Monday, I had very specific needs. Garett never blinked and (as always) honored me as a man and customer. I felt like I was being cared for (not just as a customer), but also as a human being in a difficult situation. Garett found me what I was looking for in truly less than 20 minutes and he was only $8.68 over my monthly budget. He promised the car to be ready by 5:15PM and delivered on his promise 35 minutes early. I do not know if I just got him on a good day, but every time I have spoken with him before and on the day of my purchase, he was a gentleman (not a car salesman at all). I will be back at your dealership many times, even if it is just to come and say hello.
Brian, who did the paperwork, followed in the soft and professional way of Garett. After I explained (in less than a minute) to Brian that I am so poor I cannot even pay attention, he honored my request to not try to sell me on any extras. He was fully prepared to do his job, but did not do so after I requested it.
Mr. Kirby, these 2 guys have done right by me on so many levels. In the grand scheme of things, I am just another customer to Adventure Chevrolet, however, in my grand scheme of things, these boys are not just salesmen; they have earned my respect. You, Mr. Kirby, have earned my business, and I will be recommending you whenever, where ever I can.
Henry van Antwerp
Henry van Antwerp,Dalton GA
"Shopped, Purchased, and Delivered cross country - ALL Online!"
I had the opportunity to purchase a 2009 HHR-SS from your dealership in February. I have to admit that I was a little apprehensive about purchasing a car from a dealer in Georgia since I live in Washington state, and the only pictures I had seen were the ones you had posted on Autotrader.com. After talking to Roy Alvarran on the phone and discussing getting the car shipped to me, my comfort level with the deal went up. Roy handled arranging the shipping and took care of all the details on your end. It seemed that truck problems and the unpredictable Georgia weather were the only things that did not go smoothly. The car has been a lot of fun since I got it and was everything I hoped for and more. Thanks to Roy and your dealership for a memorable car buying experience.
Steve Hitch,Marysville, WA
"Easiest Buying Experience Ever!"
My experience with Adventure Jeep was great! No hassles or stress. This was the easiest experience of buying a new vehicle I have ever had. Being able to check the Jeep out online before driving over to Georgia was a plus. I would recommend the dealer to anyone and have, in fact.
S. Wiford,Collinsville, AL
"First Time Internet Buyer is hooked!"
I had the pleasure of buying my '07 Chrysler Crossfire via internet with Roy assisting me. What a wonderful addition to your staff. I was a first time internet buyer, but I will recommend anyone buying from your dealership to go for it! What a wonderful experience, and Roy was there all the way! I cannot thank you enough!
Charlene DeLaurentis,Virginia Beach, VA
"Best experience ever at 71 years young!"
As a matter of fact, I've already commented to people that this was the most pleasant experience my wife and I have ever had in purchasing a car. That's quite a statement considering that I'm 71 years young----I've bought a lot of vehicles in that time. Pricing was good, attitude of Garett, our sales guy was tremendous, and my on-line experience prior to visiting the dealership with Ted Mader was outstanding, too. My experience with the service department and Caleb has always been fantastic, also, on a Chevy Impala I own. Yep, put this one down as a very satisfied customer!!
Woody Hillard,Crandall, GA
"Five Star Experience!"
THIS IS DEFINITELY A FIVE STAR DEALERSHIP
We came to Ed Kirby Adventure Chevrolet to purchase a 2010 Chevy Malibu.I talked with Michael Marquez by phone a week earlier but we were not able to get there until the following week. My wife and I arrived at the dealership and were greeted by Ken Janish who was very courteous and explained the features on the car very well, we were introduced to the service Department Manager and other staff there. Brian Considine took care of all paperwork and financing. All of the staff here are great and I am pleased to be a part of this family. It was a very good experience. Bob Hackney Cleveland,Tn
Bob Hackney ,Cleveland,Tn
"Best Experience in over 20 Vehicles bought in a Lifetime!"
Thanks for the great experience of purchasing an automobile using the internet.
I have purchased well over twenty new cars in my lifetime, and this, by far, is the best experience of all!!!
Lonnie allowed us to test drive the auto without escort to discuss and appraise the car's performance, handling, braking, etc. Nothing hard sell, but very revealing. Once we returned the car, we discussed the issues we liked and/or wanted more info on, and Lonnie answered our questions or found the answers. Financing was a dream with Brian at the helm. It was thoroughly prepared and no pressure. Hurrah for the twenty-first century dealer. You are nothing but winners. I would strongly recommend Adventure to anyone.
Ben Gerber,Pelham AL
"Supporting the Troops!"
Dear Sir or Madam
I would like to inform you of the great service and hospitality my family received recently at Edd Kirby's Adventure Chrysler Jeep dealership. My wife and I drove to Dalton, Georgia, from Wisconsin to do some sight-seeing in the area. My son Nicholas is stationed 190 miles away at the Warner-Robins Air Force base and drove to Dalton to meet us.
As he exited l-75, his clutch cable snapped in his 1991 Dodge Spirit RT, a car that has been in the family since we purchased it new in December 1991 from Sheboygan Chrysler. Being a Saturday afternoon, I figured there would be little hope in getting it repaired until the following week. The staff at Edd Kirby's Adventure Chrysler Jeep managed to repair the end of the cable so that we could get the car back to the Air Force base. This was very important since my wife and I had to return home on Monday and could not wait for the car to get repaired during the week. Also, Nick needed to return to Robins AFB before Monday morning. Without their work, I am not sure how my son would have been able to get the car back in his possession. Since other airmen rely on him for transportation, it also would have affected others.
So it is with great appreciation that l would like to say thank you to the staff at Edd Kirby's Adventure. Your dealership truly supports the troops.
Best regards, Vernon Koch
Vernon Koch,Sheboygan, WI
"70 Miles Away and would do it Again!"
I am vey happy to have purchased our vehicle from you. You have very good prices on your vehicles, and I like the fact that you do not have any add-on fees. Our sales associate, Michael Marquez, was very helpful and friendly. l drove over 70 miles to purchase my vehicle at your dealership and would not hesitate to do it again when I'm ready for another vehicle.
Gary Perry,Buford, GA
"All the Claims and Praises were Right!"
Well, I have to admit that all of the claims and praises were right. Due to a hectic work schedule, it took me over a month to get into the dealership. Thanks to Paul Foster sending me occasional emails (without junk-mailing me to death), I was kept up to date on the truck that I was looking at. I finally made it to the dealership to test drive a compact pick-up. I was pleased with it, but noticed that there was a slightly older full size truck for a little less money. I asked to test drive it with very low expectations. However, once I stepped into the cab I knew the truck was just like new. A 2006 model with 14,000 miles. Where do these guys find these vehicles? Paul instantly knew that I liked this truck better. I had a limited amount of time so I asked him to run the numbers for both vehicles. Paul was not available the next day, so Ken Janish was chosen to help him out. Paul said he would have Ken send me the estimates later that night via email.
I left the dealership thinking that there is no way this was going to work out. I figured that Adventure wouldn't give me enough for my trade, and that the asking price would change. These have been common problems for me in the past at several other dealerships. When I got home and checked my email, the 2 estimates were waiting on me, and to my surprise, they were really close to what I needed them to be. I called Ken the next day to let him know that I had a second trade and how much money I needed from it. He told me to bring it down and they would check it out. Again, I thought there was no way I would get what I wanted out of it. After about 5 minutes with the other trade, Ken came in and said no problem. I ended up with the exact price that I wanted with no pressure at all. This is exactly what they advertise. And more importantly, it is exactly what they delivered.
All of that being said, I would like to thank Paul and Ken for their help and patience with me. Ken stepped in seamlessly when Paul wasn't available and handled my deal perfectly. A seamless transition. Just like many others out there, I have been burned by dealers in the past and am reluctant to deal with car salesmen. But after less than 3 hours total at Adventure, I had a near new truck and was on my way. NO DEALER FEES! This should be a standard in the industry.
Thanks again for everything,
Jason Defore,Ringgold, GA
"Great Customer Service"
To Whom it May Concern:
Recently, I bought a Jeep at your dealership. After which, I brought the Jeep back for some service items to be taken care of, and Ms. Rosalyn Zock handled my order. She informed me when the car would be completed, and she followed up to see all had been taken care of prior to my picking the Jeep up - I was very pleased with the service department and Customer Service provided by Ms. Zock. Also, this last weekend, I stopped by to check on ordering a part. I went to the Service window and they directed me to the Parts counter. Ms. Zock was working in Parts on this date. The part I was looking for was a wind deflector for the windows: one that inserted, not the stick-on type. Since it was Saturday and the parts book did not indicate whether the deflector was stick-on or insert type, Ms. Zock said she would check on the item and get back with me early in the week. She let me know first thing Monday morning that the dealership can get the insert deflector I am looking for, and told me when I could pick it up. Bottom line, I am not easily impressed, but I am highly impressed with Ms. Zock's customer service ability and that of your dealerships thus far. It is refreshing! When I have asked questions, Ms. Zock has quickly found answers. What I have seen from your dealership thus far is that a person gets quick, reliable responses, and that you make it right for the customer. LB
Larry Bush,Chattanooga, TN
"Customer Service with Humor and Patience!"
I cannot thank the staff at Adventure Cars enough. We were in a tight situation, and the folks there went to bat for us. From researching the incentives and navigating the financing to providing a loaner and allowing me to temporarily store the old Silverado on the lot, Paul Foster and his coworker, Ted, went above and beyond high standards of customer service. And they did it with humor and patience.
Chuck Hoopes,Munith, MI
"Adventure Impresses 'Non-Believer!'"
Ken, thank you for the great service you provided me with the purchase of the 2006 Honda Ridgeline. I have to say, I have been to many dealerships, and Adventure has to be at the top of my list now. Great service, great prices and a "fairness to all" customer philosophy. I'm sure I will be referring customers to you in the future, including a car for my son.
Thank you again for impressing a nonbeliever.
Robert Evans,Cumming, GA
"Exceptional As Always! Entire Staff Delivers!"
As always, our experience was exceptional. I had always dreaded the task of purchasing a new car until we started buying from Adventure. Everyone from sales to service makes the entire process easy. We don't feel like we have to be "on guard" to make sure we are not being taken advantage of. It is nice and refreshing to walk in and be at ease with the whole process and feel confident that we are getting not only the best deal, but also the best treatment from the staff. Over the past few years, we have purchased four vehicles from Adventure and because of the excellent staff, will remain loyal for our future purchases. You have assembled a winning team that has earned our trust-and that speaks volumes and is rare in sales! Ted is honest and goes the extra mile to be accommodating. We have purchased vehicles from Garrett Beaver for years and he works hard find exactly what we need and want. Brian Considine makes the "business" transaction the easiest we have ever experienced with no high-pressure tactics and we trust him to work on our behalf with banks to acquire the best available rates, etc. Rocco, Ricky, and all the service team are top-notch and treat our vehicles as if they were their own. We always recommend Adventure sales and service to all our friends and family.
I write this so you will know the value of your employees and the positive impact they have on your business. Adventure would be just another "car dealership" without the winning team you have. They should be commended.
Thanks again for another great "Adventure",
Andrea and Rick Courville,Cohutta, GA
"Husband overseas in military and everything goes well!"
Joe, I had a wonderful experience buying from Edd Kirby s Adventure! I have to admit, I was concerned having to make a purchase on my own while my husband is overseas in the military. But, Ladale was extremely friendly and helpful, and he helped me to find the car I needed. He also went above and beyond by making sure I had new tires and brakes on my car before I left the lot. I have had exceptional follow-up care so far as well. Having purchased a certified pre-owned car, I have already benefited from the warranty and am coming to get my window motor repaired tomorrow. I feel very confident about my purchase and plan to make sure all of my friends know what a great deal I got with you guys! Thanks bunches!
Lisa Noland,Ringgold GA
"Customer Service the way it Should be!"
I am glad to be a part of the Edd Kirby family again.
I have noted from many recent experiences (with other businesses that) Customer service has suffered tremendously. So many times we end up finding ourselves on the phone with someone in another state and sometimes even in a different country. Customer service at Edd Kirby's continues to be what I think it should be - straight forward and doing what you say you will do when you say you are going to do it. This was my experience with my salesman, Michael Marquez, service advisor and manager, Rocco Cotellese, and financing manager Brian Considine. Each of these gentlemen represented Edd Kirby's Adventure in a courteous and professional manner. It's a pleasure doing business with hometown folks again.
Thanks and Merry Christmas
Robert Ingram,Rocky Face, GA
"Customers Trust and Believe in Adventure!!"
Hi,I had a very good experience there. Donnie King was the best! I had researched cars on line and chose the one there (2008 red Sebring convertible) because it was exactly what I was looking for and had the best price available. One of the best parts of the experience was that there were no surprises. Donnie had explained on the phone the day before how the procedure works and the pictures and information I found on line told me exactly what I was getting if I chose to buy. I was pleasantly surprised with the friendly and courteous service (no hard nosed salesman trying to talk me into something I didn't want) and thrilled that the car was even more than I expected. Although it is quite a little drive there from Woodstock, I think I will probably bring my car to you for service because I believe I can trust you.Thank you again for a great experience.Betty Tenney
Betty Lynn Tenney,Woodstock, GA
"Researched, Purchased, and Delivered to TEXAS - all ONLINE!!"I am so impressed with Edd Kirby's no-hassle dealership and those with whom I worked. It was a pleasure to work with Roy Alvarran. To buy a car online, sight unseen, was a big deal for me. Roy was so pleasant and helpful, and the whole thing went with ease, even to working with Chevon, who was delightful and helpful in arranging the delivery of my car to my doorstep in Fort Worth, TX. The car arrived on Saturday morning at 7:40 a.m. I would not hesitate to do this again with this dealership in the future.I love my Corvette, It is more than I expected. Needless to say, I am pleased with my online purchase.
Joanna Spurlock,Ft Worth, TX
"Great Local 'Down Home' Dealer"
The experience at your dealership was exceptional. You had the jeep that I picked out on the internet and that was the one I wanted. I drove it and fell in love with it. Garrett was an outstanding salesman and having known him for years, made the experience more pleasant. The jeep is great and I have people telling me it looks like a miniature Hummer.Thanks for being such a great local dealer with a down home staff.
Gary Stephens,Dalton, GA
"Traverse and Sales get Rave Reviews!"
Sorry this took me some time to get back with you... I have to say I was very pleased so far with my purchase. I love my traverse. I was really really concerned about going from my Yukon to the traverse, but I have to say I am not regretting it one bit. My kids love the traverse as well, and I have to be honest, they are the main ones I have to make happy. We as a family are pleased.Nelson was my sales representative. He was GREAT!!! I never felt pressured by him. I felt like he was there to help me make the right decision for me if it was buying the car or not. I have told everyone about how great Nelson was and your dealership. I will definitely send people to your dealership and to Nelson.
Autumn Lester,Calhoun, GA
"Generally Stressful Process turned into Pleasant Experience!"
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We were very pleased with our purchasing experience; a generally stressful process (at other places). It started with a preliminary comparison shopping telephone call answered by Sales Consultant Michael Marquez (using the telephone saved much time, gas, and weariness verses personally going to different dealers). He was very articulate, personable, and professional. Not having the exact vehicle on the lot, he assured me he would locate it. He did in a timely manner. On the phone he advised that Advernture did business different and I asked how. He talked about how sales reps were paid a salary rather than a commission, the 3 day return / 7 day exchange policy, and, what we particularly liked, the free oil changes/ free tires for as long as you own the vehicle. Given all this, plus the price was competitive, we drove up that evening to leave a deposit for him to have the car delivered from South Carolina. There was a little break down when the vehicle was not delivered as quickly as stated, and I became hyper about the process. But Michael was very reassuring and calmed me down. The car was delivered to Adventure, we drove to pick it up and were given an educational demonstration as to the various functions, did the financial part with Brian, which was a good, fast, streamlined experience. We went to meet the Service Advisor, Caleb Phillips, and Michael explained what to do on our first service visit. We noted how clean the shop area was and was told about the work longevity of the service techs. AND, we liked "Matilda" (the Green Winged Macaw tropical bird), another good marketing tool! AND, nice, clean restrooms, AND Michael offered beverage, AND Michael showed good training to address his elders as Mr. and Mrs., unless invited to do otherwise (so many young people just call their elders by their first names without being invited to do so).
Linda and James McFry,Rome, GA
"We love what we do and it shows!"
I had a really good experience at Adventure Cars. My salesman was more than helpful and made sure that he took care of everything he could to lighten the load on me and my family, because everybody knows buying a vehicle takes a lot of time and can be draining at times. But he did all the running and made it easier on us. He has also been very helpful after the sale as far as checking on us and offering help, even after the sale was complete. The finance manager was up front with us and honest, and that was appreciated also. Lastly, I was impressed at how Adventure is making a big effort to make changes to keep up with the changing economy and auto sales issues. They are doing what it takes to keep customers happy, and sell cars. It shows that they love what they do. Thanks guys! We will definitely refer our friends to you.
The Huskeys,Dayton, TN
"Saved on Financing too!"I wanted to let you know what a great purchasing experience I had working with your team. Donnie King from sales found the car that I wanted and was able to deliver it in a timely manner. Brian Considine from finance also made the purchasing experience great by being able to find me a percentage rate below what other banks were offering. Overall, your team is top notch. Thank you for the work you do and how your organization treats your customers. I will definitely recommend Adventure to others and will be back when I need another vehicle.
Jeremy Stroop,Rocky Face, GA
"Fourth Purchase from Edd Kirby's Adventure!"
This was the 4th vehicle we have bought at your dealership. Donnie King answered all our questions. One of the main reasons we chose your dealership again is the attentive service dept.
Lisa Dunbar,Calhoun, GA
"Third Time's Charm!"Adventure was the third Dalton dealership we shopped (my wife had also shopped Chattanooga). The aggravation level at the first two was extreme:I asked "What is the price you actually want for the car?"
"I'll go to bat for you with the manager when you decide on a car."How can I decide on a car when I don't know the price?At one dealership when we showed interest in a particular car:"Don't think too long, I can put this car on Autotrader and it will be gone by tomorrow morning". We left.We were immediately comfortable at Adventure. We knew what the price of each car would be, we were not pressured, we were comfortable.You guys may sell some more cars.
Larry and Betty Caylor
"Treat others as you would like to be treated"
We had a very nice experience dealing with and buying our vehicle from Edd Kirby's Adventure. I had looked for the past 2 years due to my dealings with the last place I bought from. I had no intention of buying another vehicle until my car stopped dead in the street and wouldn't move an inch! As soon as I walked on your lot and met and talked with Nelson Hall I felt right at home and was treated the way I like to treat other people. I liked him from the word 'go' .... Mr. Hall is a great salesman and a nice man. .... I loved the feeling of friendless while I was there. I thank you for your kindness and look forward to telling people of your kindness and honesty. Three people have bought cars from you this month alone in our neighborhood and I am sending a lady your way this week. Good luck for your future and Have a blessed sales year.
Wayne and Debbie Carter
"Completely Different Experience (in a good way) than the local dealer"Joe, I really wanted to do business with my local Chevrolet dealer. They have a great slogan: Since 1952 "Price sells cars and service keep customers". The guys I dealt with there last Monday either hadn't heard the slogan or didn't believe in it. Maybe they just didn't want to sell cars. My experience with your folks on Tuesday was completely different. I phoned to confirm that the cars I had seen on-line were still available and spoke to Ken Janish. When I made it over the mountain and to the dealership, he was courteous, helpful and professional. Your folks offered a fair price for my trade-in, and we were able to complete the deal and I was headed back over the mountain in just a couple of hours. It's worth the drive over the mountain to be treated fairly. I'll do it again.
R Donaldson Dawsonville, GA
"Loyal Customer talks up Adventure at every opportunity!"
I would like to take the time to thank you for my Chevy. I really do enjoy it very much. My husband really loves his Colorado too. People continually ask me...where's the best place to get a vehicle? I say there's only one place to go - that's ADVENTURE. they say you're biased. I look at them and say you're darn right I am. Where else are you going to save money? Not only that, but the people are really friendly and go out of their way to help... It's always a pleasure to talk about ADVENTURE with people. Just the other day I was at work(Kmart) and the Pepsi rep was saying he wanted to buy a new Camaro. I sent him straight to your showroom. he came back and told me how impressed he was. THANK YOU SO MUCH FOR BEING THERE. a loyal customer, Mary Brown
"Yeah Right - I'll believe no pressure when I see no pressure!"After watching a lot of the Adventure infomercials about no sales pressure, I thought, "Yeah Right. Maybe at first". But I said to myself I would give you a fair chance. When we arrived on the lot this past Monday to look at the inside of a car we had looked at Sunday, Sales Rep. Nelson Hall came running out and greeted us before we were halfway across the lot. He immediately unlocked the car for us and gave us all the time we wanted to look the car over - Very eager to let us take a test drive - Anywhere we wanted to go. Within a short time he was able to get a printout of the final price. Even though we were interested in only one car, NOT ONCE did he try to get us into a higher priced vehicle. He let us decide. We did buy the car we were looking at, a 2008 Kia Optima. We bought for one reason - the professionalism of Nelson Hall and absolutely NO sales pressure. I was as comfortable when I left as when I arrived. Overall, a very pleasant experience. Everything went very quickly and smoothly. If I need another vehicle in the future, yeah I'll be back. Nice to do business with someone who does business in this manner. Thanks Nelson. When I need another vehicle, you have a repeat customer. By the way we both love the car. Even our mechanic said we got a lot of car for the money.And yes, tax and title is all that was added to the price. No extra hidden fees at all.
"Employees and Customers Agree Adventure is Family!"I just wanted to say that even though I am an employee at Adventure, my wife and I were treated just like family and a regular customer. We purchased a 2009 Malibu for my wife and she absolutely loves it. This was our first brand new car and my fourth car we have purchased here. So thanks for all the help on our purchase. Thanks Ted and the rest of you guys. CURTIS AND ANITA HALL
Curtis Hall Dalton GA
"We have a Hoosier Fan !"I had an outstanding time during my short trip to the Adventure lot. I saw a vehicle for sale on Autotrader.com and had been in contact with Mike and Roy about the vehicle. I drove non-stop from Indiana, got the car inspected, bought the car and drove non-stop back to Indiana. I probably spent a grand total of about 30 minutes at your dealership between picking up keys and signing papers. It couldn't have been a smoother process. I spent most of the time admiring the birds, the train, and the bearskin on the wall. It is weird to think that during a vehicle purchase I was more focused on the decoration and not how I was getting screwed on the sales price, or trying to be sold on some insurance or vehicle product I didn't need. The Adventure team is different for sure, but in a great way. I wish more dealerships were like you. As an added bonus, the vehicle I bought was in even better condition than described, and included some great features that weren't advertised.. I'm spreading the good word here in Indiana and trying to send some more Hoosier business your way! Thanks for the great customer service, and the great car!P.S. Please tell Mike and Roy I said thanks for the help too!
James Trulock Newburgh IN
"Great Treatment - No Bull !"Many thanks to Nelson Hall, for NOT giving us the fast paced, high pitched sales pitch that is riddled with BS that you get at most other dealerships. Also, thanks for having your vehicle prices clearly marked and for treating us like human beings instead of credit scores or other numbers often used to place value on people. We are plain old country people who had a few bumps in life that affected our credit rating. We pay our bills on time but illness made it necessary to file bankruptcy about four years ago. We have come back from that but it is still on our record. For the past several years, we have been basically through the wringer with creditors, dealerships, and the like. It was a very pleasurable experience to get our new car with your dealership and we hope to continue with you guys for all our vehicle needs as well as to refer our friends to youThanks for you SERVICE Lynn and Charles Stewart
Charles and Lynn Stewart Chatsworth
"No Crazy Dealer Fees!"
We had a great purchase experience at Adventure Chevrolet Chrysler Jeep. I am very familiar with one-price dealerships and the fact that Adventure is one-price with no crazy dealer fees really caught my attention. Everyone we dealt with was very nice and professional and the whole experience could not have been any easier. Keep up the good work! We wouldn't hesitate to recommend Adventure to anyone.
T Spencer, Athens, GA
"Treated like friends, not food!"I just wanted to say that our salesperson was AWESOME. She was really down to earth and we could ask her any question. It didn't seem like we were $$$ to her. We could really talk to her. She listened to our concerns and really made us feel like we were talking to a friend. We have never owned a Dodge before - she was GREAT !!!!I really hope that I provide the same quality of customer service to my Windstream Major Accounts as she did to me and my family. We really appreciated her time and patience with us.
"From Now On it's Adventure only!"The car we recently purchased at Adventure is the second vehicle we have purchased at Adventure. Adventure is the only dealership that we have ever used more than once and we will buy all our cars from you as long as you are in business. The sales experience is low pressure and you have always tried and been successful at getting us the car we wanted. Thank you for working so hard to have good quality cars available and make us proud owners of a new car.
J. Burner Rising Fawn, GA
"soooo professional & kind"
I just want to tell you, we have had a lot of very bad experiences at a lot of car lots, until we walked in the door of your establishment, soooo professional - everyone is so kind, and when we came back to purchase the vehicle, nothing had changed; same price and payments as they quoted, and that was really different from our past experience at other places. I can not express to you how professional your employees are, you really need to pat each and everyone at the Dalton location on the back, I mean it, best car lot in Dalton GA, and we will never do business with any other car lot. We bought a 2006 Trail Blazer Saturday and I just can't describe how well we were treated; unbelievable...that's the word that comes to mind, then Rocco calls to make sure were ok and let us know about his services. How professional. You should lay your head down tonight in comfort knowing that the boys in your Dalton location have got their stuff together. I just had to let you know. We worked with Rockey and Garrett. So professional and honest, you don't see that anymore this day and time. Everyone is just out to get money, and I know that's the bottom line, but they made us feel like we were so important not just another paycheck. So thank you Mr. Kirby for your wonderful establishment, and I hope you have a wonderful day. And please don't let this go by without letting your employees know just how awesome they are. Thank you - Tommy and Sheri Grigsby
Tommy/Sheri Grigsby,Rocky Face
"Truly NOT the Average Car Dealership!"
I had an exceptional purchase experience! I cannot express how pleased my husband and I were with every aspect of our car buying experience. You bent over backwards to find me the used car that I would be happy with. Ken did not just show me what was on the lot, but asked what I was really looking for, then did his best to find it. I have never in my life had a car dealer go to the lengths that Ken and Donnie did to make sure that I was happy. Even after I made the final decision, you could have sold me the car and sent me on my way, but you kept the car to go over it one more time to make sure that it was as perfect as a used car can be before I drove it home. Everyone who has asked me about my new car has been told "The Adventure Story" and I have recommended your dealership to everyone I know. You truly are not the average car dealership!
PS - I recently brought the car back to Rick in Service..... You took the car at its appointed time and kept me informed of its progress as I waited. That experience too, was exceptional
C. Popovich, Ooltewah, TN,Ambassadors-at-Large
"The Right Concept"More than anything in my life, what I hate the most is buying a car and having to be at a dealership for my whole day(my only time off) trying to negotiate with a sales manager and the stupid endless offers and sales pitches. We drove almost 2 hours from Dawsonville on the idea we were going to buy a 2006 BMW but it was not at all what we expected due to the interior. We were just going to leave but then decided to look and see what else your lot had. KEN was awesome!! He is so laid back and showed us other sporty cars and bam! - there was the Mustang. We took it for a quick spin and under no pressure decided to buy it right then and there. We appreciated the fact the price was what it is and that was that ~~NO Pressure~~ Ken answered all our questions and even though he was very busy, he made us feel comfortable as we waited for the paper signing, by checking in with us every so often to update us on the progress. Ken is by far #1 in customer service and deserves to be recognized for his special talent. Brian was also very laid back and we so enjoyed the fact that we were in and out of there in almost 2 hours. I applaud you for your concept!!! We already have recommended you to all our friends. We also got a great deal on the car. Kudos to all of the staff that helped us with the transaction.Thank You,
Glenn and Susan McGarey
"Straighforward and No-Nonsense Approach"I had a very positive experience and am very pleased with the vehicle purchased. The straightforward pricing on the used car and the no-nonsense approach to the valuation of my trade-in was much appreciated as was the courtesy and respect shown to me throughout the process. It is refreshing to feel that I was not being talked down to or patronized as a woman buyer. Like it or not that is a flaw in much of the auto sales industry. Thanks to all those with whom I dealt in this purchase.
S. Ridley Chatsworth, GA
"Purchase Experience and Follow up impresses knowledgeable buyer"
I came to Edd Kirby's Adventure Chevrolet because of local satisfied friends who trade there and because I wanted a Hybrid SUV. I met Ken who made the whole process worthwhile. First, he understood what I wanted and was willing to pay. When that vehicle became available, he called me, let me try the car overnight, explained the Hybrid technology of the Tahoe Hybrid; went through everything new to me twice, gave me ways to contact him, introduced me around the office including the service department and overall was responsible for making the deal. I have had more follow-up from Adventure Chevrolet than any other dealer I have used in the past and appreciate that. I am very satisfied so far with my purchase and pricing.I have referred several people to Adventure and to Ken Jarnish and will continue to do so.
Robert W. Simmons, MD ,Dalton
"First Time Buying Jitters Disappear at Adventure!"
I just wanted to say that I had a wonderful first-time buying experience with Adventure Chevrolet. I was intimidated by what I thought the car buying process was going to be, but I was pleasantly surprised by how simple it really was. My mom found my car on your website, and worked closely with Donnie King to get the groundwork done, so most of the hard part was done by computer, fax, and phone. when it came time to sign the papers, everything went quickly and smoothly. I absolutely love my new car and hope to continue working with adventure chevrolet for all of my automobile needs in the future
"Business Manager critiques Edd Kirby's business model"
Dear Joe, as I mentioned to Garrett I have been a business manager for most of my adult life, and have a good handle on how things are suppose to work.
Your business model is one that I think offers the greatest value for your customer. After seeing how your company handles sales and approaches pricing it is little wonder to me why Adventure is so successful.
I will definitely refer others to your dealership, and your business will be the first that I shop when I am ready to purchase another vehicle.
Sincerely Yours, Dave Anderson.
"Handled everything from my cell phone!"Roy and Donnie were great to work with on our deal, I was able to do business with them from the convenience of my mobile phone. I got the deal I wanted before I ever had to walk in the door. I was able to sign papers within a couple of hours and went home with the new ride. All this after one of those big dealers in Atlanta left me hanging for a week on a new purchase. Donnie and Roy made it easy for me to choose Adventure in the future.
"Just wanted to let you know how great your staff is!"
My Husband and I bought a Sebring a couple of weeks ago. I Just wanted to let you know how great your staff is there, and the way we've been treated has been almost like family. It's been a joy to purchase a car, which I thought I would never say because it's usually turned out to be such a nightmare. But we really appreciate the way you do business. Thanks so much.
The Graves,Hixon, TN
"Wonderful Service!"Joe,I wanted to contact you and let you know HOW WONDERFUL THE SERVICE DEPARTMENT AT ADVENTURE IS!!!!!JJJMy husband and I BOTH took our vehicles to Adventure today, Saturday January 24th, and I am very impressed with CALEB. JJJ He is a gentleman!!! JJJ I sooooooo enjoyed being able to pull both vehicles into the garage, move my baby's carseat to the other vehicle (BOTH TIMES THERE), then pull out of the garage in the other vehicle, ALL WITHOUT GETTING OUT IN THE COLD OR RAIN!!!!! JJJ I appreciate the dedication to details such as this, because you do not receive this attention to detail everywhere. I appreciate the promptness in which the parts for my Surburban were ordered and installed. I also appreciate the scheduling, at the last minute, of service for my husband's Silverado for an oil change and tire rotation; ALL ON A SATURDAY MORNING SO THAT IT FIT VERY NICELY INTO MY SCHEDULE!!!!! JJJI hope that you are aware of the promptness and the courtesy that the employees of Adventure put forth to customers. JJJThank you for the wonderful service of our vehicles.
"Saw your testimonials and I would like to add mine to the list! "
Saw your testimonials and I would like to add mine to the list! Our family has bought 3 vehicles from your dealership and we love your no hassel no haggle way of doing business. You have always had the best deals from the minute you walk in the door, even after 2 days of working a deal with another dealer they were still higher than the deal you had for us in the first 5 minutes of setting foot in your showroom floor. Look forward to doing business with you in the near future. Thank you
The Kincaids,Ooltewah, TN
"Smooth as Silk!"Everything went as smooth as silk. Your salesman was outstanding and your dealership is top notch. I look forward to doing business with you in the future and bringing my vehicle back for service there.
R. Daniels Marietta GA
"Easiest to deal with, anytime, anywhere!"Hi Joe,I hate buying cars, but...A month and a half ago I worked with LaDale Howell on the purchase of a sweet little Mazda MX5 from your used car lot. A great car and a great purchase experience.Then last week you got an 07 BMW Z4 in from your Prebul purchases.....Had to have it. I came in on Monday, your folks gave me a fair deal on trading back my Mazda and what I considered to be a great deal on the Z4.All in all I consider Edd Kirby Adventure to be the easiest dealership I have dealt with anytime, anywhere. You make it easy, and having sales folks the quality of LaDale is the clincher. Friendly, fair, trustable. I ll point people to Adventure whenever the opportunity presents .
M. Norton Dalton GA
"GREAT customer service!!"
We would like to commend your sales,service & warranty department. Beginning with our salesperson who went above & beyond to assist in purchasing our 2006 Chyrsler 300 (Aug. '07). Recently, we brought our car in for servicing, ran into our salesperson and he called us by name...that is true customer service. Kudos!!! Service dept.: Each time we brought our vehicle in for service "Rick" has gone out of his way to assist us. He kept us informed by giving us a call with updates or any delay in servicing. Thank you Rick for GREAT customer service!! Warranty we purchased from dealership: We recently had some problems with our air conditioning and lock/window issues and it was all covered under the warranty with a $50.00 deductible (without warranty $690.00) Wow...tremendous savings! We have purchased from other dealerships for years, but buying from Adventure Chevrolet was the best experience we have ever had! If we ever need to purchase a vehicle again, we would be happy to buy from Edd Kirby Adventure! We have told several friends/family about you! Thanks again,
Alvin & Beverly Carroll,Ringgold-Clarksville
"A wonderful experience at Adventure"
Dear Ted: My Dad and I had a wonderful experience at Adventure for a number of reasons. We started shopping in April to feel the market out and check out the makes and models of the 2007 automobiles, as well as, the pricing. We had made it clear at each dealership that we would not be ready to buy until June. We got the impression we were wasting their time since we weren't ready to buy that day. We met with our salesperson the first week of May. They took the time to show us the Chrysler Sebring and discussed pricing, style and told us when we were ready to buy just give her a call. They checked in with us by phone every few weeks, sent us e mails and made us feel like we were family. We have yet to get a call from any of the other dealerships in our area. When we finally were ready to take the plunge, my dad happened to see one of your ads on a Chrysler 300 at a reasonable price so we came down but our sales person was tied up with another customer and another associate was quite helpful until our salesperson was free. We really felt at home dealing with both associates and your finance manager who went over all the paperwork when we were finally ready to sign on the dotted line for the Chrysler 300. We had never been to Edd Kirby Adventure, but you can rest assured we will be repeat customers. We have already talked to several of our friends and business associates about doing business with your dealership. We don't know why anyone would go anywhere else. Thank you, Peggy Hays John Goodwin PS: Tell Hank we are still waiting on that steak dinner - we will let him slide on the free gas for life.
The Hays,Chattanooga, TN
"Down Home atmosphere is friendly and unintimidating"
Dear Joe Kirby,
I had a wonderful experience with Adventure. Everyone was so friendly and "down home." I told my sister that I loved the rustic atmosphere and I did not feel intimidated there like at most dealerships. My salesman was Garett Beaver and he is simply super. He was recommended to me by my niece and she was right about him. My husband and I will certainly tell other people about Adventure and urge them to look there when they are in the market for a car. I look forward to doing business with you in the future.
"so professional and nice"
Hello. I recently visited your Dalton, GA location and I was helped by a new salesperson. We had spoken on the phone many times since Monday, March 26th. I am looking for a newer model truck and she said that she could help me. She told me up front,when I had questions, that she was fairly new to the dealership but would find the answers for me. Since this is my third purchase, I had a lot. Veronica was so professional and nice. She found the right answers to my questions and returned my phone calls promptly. We sat up an appointment for today and I went to see the trucks. I had done research the night before on the inventory and found a few in stock I was interested in. She showed my every single one I had specified, answered my questions, even let me see multiple cars more than once. She was very clear on my conditions and requirements. Even when I was not able to get a car today, she showed interest in my business and told me clearly what I needed to bring with me in a few weeks when I come back. She might be new, but she is truly an asset to the company and the dealership. She fit right in with the atmosphere. When I went in I was greeted by multiple people and the environment was warm and friendly. I never felt rushed or haggled. Even when I found I that I needed to meet a few more requirements, I still felt respected and that my business was truly wanted. Veronica and the rest of the staff at Edd Kirby's Adventure in Dalton are wonderful. I will certainly be back and I will recommend my friends and family to that dealership!! Thank you for your commitment to service, R.C.
R.C. ,Rocky Face
"I just wanted to let you know how much I appreciated the service you provide at your dealership"
I just wanted to let you know how much I appreciated the service you provide at your dealership. I had been to three other places and had called about five different one's and no one seemed willing to help me once they found out I was just shopping and wasn't looking to make a purchase for at least 3 to 4 weeks. I happened to come to your web site and found a 2007 Aspen that you had and I put in to get a quote. I was contacted the next day by one of your salespeople. When I found out how much it was I told them it was out of my price range and she asked me what price range I was looking for and what kind of extras did I have to have. They called me back in 2 days to let me know they had found one for me that they thought I would love. I made an appointment to go look at it all the while she knew I might not be getting it. When I showed up my salesperson immediately handed me the keys so I could take it to my mechanic when I returned I told her I wanted to look at the numbers and see if this car would work for me. They did an amazing job getting me the car and payments that I wanted. I wish more people in this field were like them. My salesperson never tried to push anything on me and was just as happy trying to help me look for what I wanted as when I decided to purchase it. I will definitely because a returning customer, and let other people know what a pleasure it is to do business with your dealership.
M Love,Rocky Face
"I would definitely recommend Edd Kirby’s Adventure for your future buying requirements."
My salesman really went the extra mile to complete the sale of my vehicle. He accommodated me in my requests for allowing/sending additional pictures and answering all my numerous questions honestly. I was purchasing this vehicle from 900 miles away and relying on pictures and his honesty. He is the most honest car salesman I've ever run across. Even though a used vehicle, he made sure I was completely happy and the vehicle was ready to make this journey with me. His patience is outstanding! Sincere thanks also to Edd Kirby's Adventure for allowing him to make it happen. I would definitely recommend Doug & Edd Kirby's Adventure for your future buying requirements.
The Holcomb's,Ducanville, TX
"Keep up the great work!"
My husband and I were traveling from Florida to Michigan pulling a large concession trailer when we had engine trouble. It was a Saturday and we had gone to two other Chevy dealers for help. One was not willing to help us out and sent us to the next one that was closed. Someone else sent us to your dealership. Caleb Phillips diagnosed our problem right away and brought our van right in. He told us that you had just started staying open later so they would be able to fix us right up. Long story short, we were driving away within a couple hours and able to make it home in time to go to work Monday. In what could have been a disaster for us, everything went along smoothly and we didn't need to spend two nights in a hotel and miss work waiting for Monday. Thanks to Caleb and all of your staff who were all very friendly and gracious. They really made us feel like we were special. Keep up the great work!
Ken and Angie Sutton
"Very pleased with the service we received at Edd Kirby Adventure Chevrolet in Dalton GA."
To whom it may concern, Terry Bowen and I (Patricia Johnson) were very pleased with the service we received at Edd Kirby Adventure Chevrolet in Dalton GA. Garrett was our salesman and he did a wonderful job. We gave him one hour to make us his best deal. We had three appointments on June 6th at different dealerships around town and had planned on giving them all an hour to make us the best deal possible and Garrett won us over. We never made it to any other dealership that day. We bought a new 2008 HHR SS from you and I am loving it. Our experience was wonderful and I will recommend family and friends to you every chance I get. You guys are great. Keep up the great work??..
"Hundreds lower than any other price we received!"
We were on the lot for 3 minutes and found that every price we saw was hundreds lower than any other price we received.
B Davis, Lafayette
"Best Deal Around!"
Getting the deal I was quoted and getting Free Tires and Oil Changes is the best deal around.
Free oil changes should save me about $700 and free tires will save at least a thousand more- thats a great deal.
S. Coleman,Rocky Face
"The only thing better than the sales experience is the service experience!"
ALL of my purchases at Kirby have always been great. I will tell you this however; the main reason I always come back to Adventure is Ricky Patton. In all the years my wife and I have been coming there, the service department is why we keep coming back. There are any number of reputable dealers close by, but Ricky works for you, so that s were we come to buy our cars. The sales people are great, as is the pricing structure. Donnie King was a champ! We trust Ricky and the service staff to take care of our purchases. As long as you continue to run such an outstanding company we will be loyal customers. I never miss an opportunity to sing praises about your dealership and especially the service department.
"A wonderful buying experience at Adventure"
Ted, I just wanted to say thanks for a wonderful buying experience at Adventure. I am enjoying my Malibu very much and I appreciate how I was treated like family from the very beginning to driving off the lot in my new Chevrolet. My credit application was handle promptly and effectively to get me financed. Nelson was very helpful in understanding my needs and I was given several options and choices of vehicles to choose from. I had visited three other dealerships before Adventure and found just what I was looking for here for selection, service and satisfaction. Thanks again.
"Bought 4 cars at Edd Kirby."
I have bought 4 cars at Edd Kirby. I bring my friends, relatives and tell people at work about how you get treated. I know the prices on the windows are real.
"Singing the praise of one employee"
Hi, I am singing the praise of one of your employees. I have been meaning to write, and explain how I believe that one of your employees shines above the rest. Caleb has had the tough endeavor of listening to my every complaint, worry, and problem in regards to my newly purchased Aveo. He has always had extreme patience, kindness, and concern for the issues. He has never left any of my concerns go unattended, and has went above and beyond his job to make sure I was satisfied with the work done on my car. He has double checked, and re-double checked just so I felt at ease with the service. I feel like he is genuinely concerned with the service I receive at Adventure. I believe this makes him a valuable employee. He feels like a friend to me!! Thanks, Christy Ware
"Body Shop and Service Dept do Awesome Job!"
I JUST WANT TO LET YOU KNOW WHAT AN AWESOME JOB YOUR BODY SHOP AND YOUR SERVICE DEPT DID ON BOTH OF OUR 2 CARS. THEY ARE GREAT! ESPECIALLY RICK AND JESSICA. THEY WERE SO VERY HELPFUL AND FAST AND PROMPT! I AM SO PLEASE WITH THEIR HELP IN REGARD TO THIS LAST VISIT. I BACKED INTO MY DAUGHTERS JEEP WITH MY TRAILBLAZER IN OUR OWN DRIVEWAY AND I CANNOT BELIEVE WHAT A FAST SERVICE I HAD FROM BOTH DEPT. THANK YOU FOR HELPING THE RIDLEY FAMILY. RICK AND JESSICA ARE AWESOME!
"What an awesome guy!!!"
Dear Ted, I had a great experience purchasing my daughter's 2007 Jeep Liberty. Garrett Beaver was a pleasure to work with. What an awesome guy!!! He was so helpful and answered all my questions. He made everything so easy. I have purchased many cars in the past; however, this time was the BEST!!! All the guys and gals there are all such wonderful people to work with. I appreciate how well I was treated. Again, thank you so much!!!!
"Service Dept was Courteous and Professional"
I had an appointment in the service department this past Saturday and I was extremely pleased at the wonderful service I received. My service adviser was courteous and professional and he was able to do the necessary work for the recall and get my vehicle the routine service it needed in a little over an hour. The service department was extremely busy that morning and Johnny managed to be pleasant and keep a smile on his face while reassuring me that he would see what he could do to get my vehicle out as soon as possible. I appreciate outstanding service like this where the customer is actually made to feel as though their business is important which is rare in today's society. Thanks once again for the great service!
"Easiest buying experience ever - period!"
The easiest buying experience I ever had - period. No hassle and Edd Kirby beat the best deal I had by $600.
"The Three Day Money Back Guarantee is for Real!"
We came down Saturday and bought the Saturn then we got on craigs list Sunday and we found the Chevy Uplander and my husband said he wished that he knew about it he would have gotten it (instead) so I called Garret Monday and asked him if the 3 day money back guarantee was good and he said "yes". I asked him if we could bring back the Saturn back and pay the difference and he said yes so we came back down there and we brought the Uplander home with us and we realy do love it i would advise anybody if they need a car, truck, or suv to please go to Edd Kirby in Dalton GA. They will treat you right. Thank you
"Information, not Pressure!"We had great service from Garrett and from Andy. They were personable, but not pushy and I think they gave us the right information to get the right car. We have just had a mechanic inspect the car and he confirmed the good value. Thank you for your service.
J Hall,Lookout Mtn, GA
"Diligent, Courteous, and Professional"
It took us awhile to decide on the truck to purchase. Every time I called Ken and left a message he followed up with me. Every search he did for us resulted in a call back with all the specs on the vehicle. He was always courteous and professional.Thanks
"Great Purchasing Experience"
I had a really good purchasing experience at Adventure last week. Roy
really helped me out by finding the right vehicle for me and answering
every question I had, and if he didn't know the answer he found someone
who did. I also liked the fact that he called me after the purchase and
kept in touch. I have told everyone I know that has seen my new truck
where I got it and will refer them to Roy.
"Truly an Exceptional Experience"
Thank you for welcoming me as a new customer. The purchase of my 2009 Acadia SLT from Edd Kirby's Adventure was truly an exceptional experience thanks to your salesman Nelson Hall. Nelson was extremely helpful and went above and beyond to answer all of my questions to make sure my experience was a positive one.
L. Smith Rocky Face, GA
"Easiest Auto Purchase of my Life!"
Easiest auto purchase in my life. I watched the car I wanted in your used car lot. It came to a point that I liked the price as much as the car. Ladale made the rest easy. No hard sell, just supported me through my decision. He gave me time to get a feel for the car which cleared the way for me to buy. I like the company's approach and I appreciate the way I was dealt with by Ladale. I'll recommend Edd Kirby's Adventure to anyone who will listen.
M. Norton Dalton, GA
"Fabulous Sales Experience and Value!"
My salesman was fabulous.
He took the time to show me all of the special features that my new Suzuki
has to offer. I got a lot of car for the money. Thank you for a great deal.
"Painless and Worry Free!"
I recently purchased a Dodge Nitro from Donnie King. He was very helpful and made the purchase painless and worry free. I also enjoyed working with Bryan in financing. Your dealership is one I will recommend to all my friends and family. Thank you so much!
D Reynolds Fairmount, GA,YTB Director
"Absolutely Love It!"I loved my whole experience at Adventure. Garret Beavers is a phenomenal sales person! I would like to thank you for putting me into my new car. I absolutely love it.
"Matilda is Good to Customer!"
Our time at Adventure was very good and Mr. Beaver was so helpful. As a matter of fact everyone was very good to us, even the BIRD (Matilda the Green Winged Macaw). I know we will enjoy our new car and I will be able to put a wheel chair on the back. Again thanks for everything. God Bless
Mr. and Mrs Bowden
"Parents hear about children's experience and buy too!"
We just want to say that Garret Beaver made the car shopping experience very pleasant. After all that he did for us we referred my parents to him who ended up buying a vehicle from Adventure as well. Thank you so much for making a big decision very easy and welcoming to us and our family.
S. Beavers Dalton
"8th Vehicle Purchase at Adventure!"I would like to thank everyone at Adventure for the excellent work they did to get me the Jeep I wanted. I have wanted a Jeep since I was a kid (many years ago). I bought my first vehicle at Edd Kirby's Adventure when I was 17. At the time it was a choice between a Jeep and a Camaro. I chose the 1986 Camaro. The feeling of buying a 2009 Jeep today is just as exciting as buying the 1986 Camaro was then. This is my 8th vehicle from you guys and I just want to say THANKS!!!!I came in one Saturday morning to purchase a Suzuki Grand Vitara, and while discussing it with Donnie King I called my wife and told her the deal we had agreed upon. While talking to her, I told her about a Jeep I had seen on the lot and to my surprise she told me that if I could get a good deal on it and if she could see it before I bought it that I could get it. Well...4 hours later we were taking the Jeep home. I felt the same way as I did 24 years ago. It wasn't that I needed a Jeep or had to have it. It was simply that I wanted it! And I want to thank Donnie for all the hard work he did, he was really great in answering all our questions about the vehicle and going above and beyond his expectations. Thanks again Donnie, Adventure Chevrolet and my wife! By the way, we love the Jeep. It drives GREAT and it is lots of fun riding with the top down. Jeeps have come a long way since the 80's. We can't believe how well they handle and how smooth they drive. I actually compared it to our Tahoe!
"Great Experience - Ideal Salesperson!"
I HAD A GREAT EXPIRENCE, LADALE WAS EXTREMELY HELPFUL AND VERY KNOWLEDGE IN EVERY ASPECT OF HIS FIELD. HE ANSWERED EVERY QUESTION THAT I HAD AND WAS THE DECIDING FACTOR IN MY PURCHASE OF MY NEW CAMARO. HIS TACTICS AND PERSONALITY MAKES HIM THE IDEA SALESMAN. I LOVE MY NEW CAR AND I RECOMMEND ALL MY FRIENDS TO SHOP AT EDD KIRBY'S ADVENTURE.
Bruce Franks,US Army
"All's well that ends well!"
We visited your dealership with no intention of purchasing a car. We were bored on a Saturday and dropped in just to look. When we saw the Tahoe we wanted, we spoke to one of your sales personnel. He took our licenses and trade in information and we did not see him again for an hour and a half. My baby was crying and hungry and we were tired and upset, as we had seen two other couples go in and out of the sales personnel's office while we were waiting. We asked the general manager for our identification and keys with the impression that we would never be back. He was very gracious and asked us to please return after eating and assured us that we would be helped immediately.When we reluctantly dropped backed by we met Ken. He was fantastic. He helped us find the 2009 Tahoe that we wanted at a price we could afford, and we were out of there within an hour. He was very helpful with paperwork and explaining our new vehicle, and we couldn't be happier. So happy, in fact, that we returned two days later and purchased a new Silverado for my husband. (From Ken, of course).Thanks so much to Ken for his help and friendly attitude. We really appreciate being treated with courtesy, and we will recommend him and your dealership to our friends.
C Weeks Calhoun GA
"Genuinely Nice "
Well, we did have a good experience with our purchase of a Buick Century. Nelson Hall was genuinely nice to us and showed respect even before he realized we were a done deal. It took only a few minutes before we felt like people spending hard earned money instead of a meal ticket. The car is high quality and the followup exceptional. Keep that attitude and my friends will find you eventually. Thanks.
Milton and Louise Southerland Chatsworth GA
"Excellent Service Experience"
I am writing to tell about the excellent service experience we enjoyed at Edd Kirby's Adventure Chrysler in Dalton, GA on April 11, 2009. On our way back from Florida to Indiana, the check engine light came on in our 1999 Jeep Grand Cherokee and the transmission began jerking. We exited at Dalton and pulled in to the dealership at 9:30 Saturday Morning with No appointment we explained our problem along with our need to get back on the road quickly. The service Department started on the Jeep within a short period of time and after installing a transmission sensor our vehicle worked perfectly.
We feel very fortunate to have found such a knowledgeable and courteous dealership to service our Jeep in our time of need. We were back on the road before noon and very thankful to the service people who helped us.
Michael Burris Terre Haute, IN
"Talking us up and sending his friends!"My wife and I had a wonderful experience!! Garrett was great to work with. He didn't pressure us and simply gave us all the info we asked for and any other info that might help us with our decision. I have done nothing but talk to all of my friends and co-workers about how great our experience there was. Actually, a co-worker of mine is coming to the dealership this Saturday to inquire about purchasing a vehicle as well. The cars and the prices were great, but Garrett really made the difference!!
S. Lamkin Chattanooga, TN
"No Constantly Changing Prices!!"We felt that the price of the car we bought and the trade-in we received for our car was very fair. There was no bartering or price changing which we liked. We didn't buy an extended warranty but we were offered several different options. Very friendly staff too.We could truly recommend your business to anyone. We feel that they would get the same courteous service that we received.
The Olivers Niota TN
"Adventure Salespeople are Consummate Professionals!"
Had a wonderful experience in buying my 2009 Yukon. Garrett Beaver was the consummate professional and was able to answer all the many questions we had about our new purchase. I really appreciate all the extra time he took with us-he definitely walked the extra mile. If I ever am in the market for another new car I will come back to Adventure and ask for Garrett s help again.Thank you - I'm thrilled with my new Yukon.
"6th Chevy in the family!"
I just wanted to let you know that buying the Aveo 5 was one of the best car buying experiences I've had. Thank you to Garrett for spending the time with us, even though we got there late in the day and near closing. We had been researching vehicles for our soon to be 16 year old daughter for the past several months. One of the most important things to us was that it be a Chevy - we currently own FIVE- and now the Aveo makes six. I was glad to see that the Aveo had good fuel mileage and multiple air bags, not to mention cute and easy to handle - perfect for a new driver! You all topped it off with a great price in a no haggle atmosphere. From test drive to purchase to on the way home the process took a little over an hour! Kudo's to Garrett and the rest of the team at Adventure.
Tami Ramsey,Canton, GA
"Body Shop Service at No Charge!"
I have a new car (less than a year old). On Thursday, June 24, 2010 I ran over a mailbox in a friends yard. My husband told me to take it to Edd Kirby to get an estimate on getting it repaired. I spoke with a girl named Camilla and a guy named Rich, both of whom were very nice. Rich went outside with me to look at the damage. He told me to hang on, he went inside came out with a spray can of something and a towel. He sprayed the damage and wiped it down, when he was done all of the damage was gone. He would not charge me anything. I was very excited. We have had two previous vehicles, both with major damage, repaired there and we were pleased with both of those experiences. Friends who had seen how bad the damage looked asked me how I got my car repaired so quickly and I have told them all the whole story, including how Edd Kirby treated me so great!!
Vicki Cooper,Dalton, GA
"Straightforward and Stress Free"
I found the used car listing online and was interested in taking a look at the vehicle. I called and reached Garret Beaver, who was very pleasant on the phone so I was immediately glad he's who answered the call. We drove up from Atlanta and took the PT Cruiser for a test-drive. It was the most pleasant test drive experience of my life -- not just because I liked the car and did end up purchasing it -- but because of the way I was treated (like a responsible adult, which I am) and because the drive itself offered an opportunity to drive the car in multiple road conditions plus see some pretty nice and surprising scenery. Garret made the sale process as simple and straightforward as possible, as did Brian Considine who processed our loan paperwork. The transaction took longer than anticipated because we were behind someone in line whose paperwork was somehow delayed, so we ended up needing to stay past closing time (as was announced by Matilda your Green Winged Macaw) on the Memorial Day holiday. I felt bad that your workers needed to stay late on a holiday, but everything was completed as quickly as possible and we were off back to Atlanta.
For eight years my husband and I have shared one hybrid vehicle, this is a second car for convenience and has already proven to indeed help simplify scheduling. I have never before purchased a used car, but the experience was far more pleasant and went more smoothly than I'd expected. Thanks!
Hope S. Philbrick, freelance writer / editor
Hope Philbrook,Atlanta GA
"Adventure Goes that Extra Mile"
Lonnie is an exceptional saleman who goes that extra mile to make give his customer exactly what they want. Unfortunately the V8 Colorado 4X4 Z71 is a rare occurence on Chevy lots, thru Lonnie's dedication he was able to locate and procure exactly what we were looking for. This was my youngest son's first "purchase" and he could not be happier with the truck. Thank you Lonnie for all your hard work and dedication.
Carla & Ryan Banks
Carla and Ryan Banks,Dalton, GA
"Customers have Great Experience"
Great experience. Salesman, Garrett Beaver, was up front. We don't like haggling for price. Just tell us what it costs, and we'll decide if it is good deal or not. That's how it went. See you again............
Herbert Clay,Blairsville, GA
"Working with Adventure is a Big time Saver"
Yes, the experience was positive. The ability to IM to get the conversation started was beneficial, a big time saver. My questions were answered promptly and no gap in service occurred when the salesperson changed mid-process. Michael M and David R were helpful and Brian C walked us through the paperwork w/o a problem. The one "issue" with the car that surfaced almost immediately after the purchase has already been resolved, and to our satisfaction. Caleb handled the issue in a very timely manner as did the lady who set up and rescheduled our service appt.
David Reynolds,Chatsworth, GA
Adventure salesmen are "AWESOME"
This is to let you know that Michael and David went above and beyond their salemens duties-They were AWESOME!-Thanks-Cynthia and Julia Martin
Cynthia and Julia Martin,Ringgold, GA
"Customers will be back!!"
My experience with Adventure Cars in Fort Oglethorpe was GREAT! John Rhodes was totally professional and accommodating from the first time we met to the signing of the papers. When it comes time to buy another car you can bet I will buy it from you!
Freddy Mayes,Ringgold, GA
"Employees Clearly Love Working at Adventure"
Every one there seemed to love working there and made us feel they cared about our used car purchase. Charles, Ted and the fellow that does the paperwork were all very attentive and professional!
Steve Stapleton,Chattanooga, TN
"Prompt and Professional"
I was at your dealership the other day for a recall on my Colorado. When I walked in, I was greeted by a very professional young man named Caleb Phillips who took care of me promptly. I was directed to your lounge area and by the time I had one cup of coffee, my truck was ready. That says a lot for your service department.It was my first time at Adventure and I was impressed.Thank you and Merry Christmas,Ricky Silvers
Ricky Silvers,First Time Service Customer
"Professional, Friendly, and Affordable, all Under one Roof!"
Joe,I did have a great experience. I actually went there to help my daughter buy a Sonata and spotted a 2008 Dodge Charger. My wife has wanted one for years so I asked your salesman Donnie King about it. He then told me about the 2010 Charger he had that for us was a much better deal. Then came the finance part...my bank had told me (because I was a little upside down on my trade) they couldn't finance the whole amount and we would have to put some cash down but he could get us 7.25 %. Donnie suggested I let your finance guy (Mr. Considine?) take a look and after signing the deal on my daughters car sent me home with the Charger. Donnie was very busy and called me later that afternoon and asked us to come in the next morning to see what you all could do.I don't mind telling you I worried about what interest rate you would be able to get me and if we would need to put cash down.The next morning we met with Donnie and Mr.Considine and I was floored to learn that not only was he able to get me financed for the whole amount but at 5.89 %!!!All of this was great but I was also impressed by the way we were treated as if we were old friends. Your staff were all friendly and very professional.We absolutely love our new car and the great deal we got and are very impressed with the professional and friendly atmosphere at your dealership. I would highly recommend Edd Kirby's Adventure Chevrolet to all my family and friends.Thanks again for all your staff did to put us in a car we wanted and can afford.
Kermit Talmadge Walden,Lafayette, GA
"Great Combination of Lowest Prices, Highest Quality, and Helpful Salespeople"
I spent a month visiting every car dealership in Chattanooga lookingfor the perfect vehicle at the right price. Edd Kirby's Adventure Carswas a great combination of lowest prices, highest quality cars andmost helpful salespeople. Scott and the others were a pleasure to workwith and I never felt pressured to buy anything. I will recommend EddKirby's Adventure Cars and Scott to everyone I know. Thanks for agreat experience!!Chris Anderson
Chris Anderson,Chattanooga, TN
"Adventure Meets the Needs of Customers!"
Danny Gordon,Orlando, FL
"Customers want to do Business with Adventure"
Hello, Loved dealing with Adventure Cars.Com. Everyone was laid backand easy to do business with. No pressure just rubber meets the roadstraight talk. I drove further than I could have, because I wanted to dobusiness with Kirby Adventure Jeep, rather than the closer Jeep store. Iwill be back and already have a friend who I recommended who wants a newChevy Equinox.
James Patrick Parker,Chattanooga, TN
"Our Salesmen are Extremely Patient and No Pressure"
It was a pleasure dealing with Michael. He was extremely patient and no pressure.
Would not hesitate to drive the 2.5 hours again next time I m in the market..
Jeffery C. Smith,Watkinsville, GA
"Service Department Goes Above and Beyond!!"
I would like to take this time to thank your service department for the great service we received.
I apologize for taking so long to write this letter.
January 13, 2011, our Grand Cherokee broke down about 12 miles south of Dalton while traveling from Orlando, Florida back home to Elk Creek, Missouri. Breaking down on the road miles from home is never good, but your service department went above and beyond as far as service and treated us extremely well.
They immediately brought our vehicle in the shop and tried to find out what was wrong. I?m sure if we could have got the needed part our vehicle would have been fixed and we been on the way next day. But part could not be delivered until next day.
All your employees were very professional. Your employees made sure we had transportation to hotel and kept us informed as to the status of our vehicle.
If we lived closer, I would not hesitate to purchase a new vehicle from you. I even thought about buying a new Cherokee on the spot but it is my wife?s car and she wants a new Durango.
I do not remember all their names but special thanks to Roy Alvarran and the employees at the service desk. Also to the lady that works part-time at the CHILI?s restaurant. Not only their professionalism but also their humor was much appreciated.
Again?THANK YOU VERY MUCH FOR YOUR HELP!!
Rueben and Kaye Roedeske
Rueben and Kaye Roedeske,Elk Creek, Missouri
"Adventure's Service Department Brings Loyal Sales Customers!"
Just wanted to let you know how much I enjoyed the purchase of a new truck from Ed Kirby. The salesman and finance manager were great and real helpful. I would recommend your business to anyone buying a new or used vehicle. I have a 2007 chevrolet silverado and the dealer I bought it from went out of business. I started bringing my 2007 to Ed Kirby over 2 years ago and your service department has been great with me. I have been dealing with Rick and Caleb. They are part of the reason I wanted to buy from Ed Kirby if I ever purchased another chevrolet. I have not had anything but great service since I have been coming to your business and I would reccomend it to anyone. Thanks again for all your support and look forward to many years of being a customer.
Edward Keith Jones,Calhoun, GA
"Easy, Exceptional: Edd Kirby's Adventure!"
My experience @ Ed Kirby s Adventure Dealership in Dalton Ga was exceptional. They went out of thier way to accomadate my needs. I am very pleased with the service from my salesman and the finance department as well.
Robert Lee Wilson,Ringgold, GA
"Nothing Gets 'Swept Under the Rug' at Adventure"
I very much enjoyed my experience at Edd Kirby Chevrolet in Dalton. The vehicle was priced competitively so there was no need for any haggling. I worked with Garett Beaver, and was very impressed. He was friendly, knowledgeable, and overall just on top of his game. He made the process very smooth and easy for me. It was a used vehicle and had a few minor things that needed to be addressed. Your staff was already aware of the issues and even helped me iron them out. I never felt like anything was trying to get "swept under the rug". As I said, it was a very pleasant experience and I came away feeling like a got a good deal from an honest dealership.
Thank you so much.
General Manager, J&M Roofing
Josh Phillips,Ooltewah, TN
"Adventure Salesmen Respond to Customer Needs"
Next to having to fix a water problem at my house, trading cars is next on my list of things I do not like to do. Guess that's why I have not purchased myself an auto in almost 12 years. I'll have to admit, this was the best experience I've had. I saw the truck I was looking for on the web, I went to the lot in Dalton and was greeted by Ken Janish. He told me up front that he wasn't going to "sale" me a car, but rather help me find what I needed. The prices were set, so none of that wondering if the business manager had to be involved in a haggling match and I didn't get to closing the deal and learn of a bunch of hidden fees. Ken let me drive anything I wanted and answered every question I had. Car trading is about me getting a good deal and about someone like Ken making a living doing it. I think that balance was met, because I got a very fair price for my 12 year old trade-in and based on my research, Adventure gave me the most competitive price on my new truck.
Sorry Ken, but I hope not to be back for another 12 years, but when I do, Adventure Chevrolet will be a for sure starting point.
Stephen Lawrence Morton,Cohutta, GA
"Adventure Shares the Enthusiasm!!"
Edd Kirby's Adventure Chevrolet in Dalton, GA (and also Chattanooga, TN). Most satisfying car buying experience I've had. Ted and Garrett are the guys to ask for, and the service department is great to work with. Their sales-style is very straightforward, beats almost everybody in price, and they'll share your enthusiasm for your new car.
If I had more thumbs, they'd all be up.
Paul Williams ,Dalton, GA
"Salesmen are professional? Courteous? Concerned? At a Car Dealership?!"
Donnie King&Charles Nicholson&Brian Considine did a great job at getting me in my new Silverado. I was very pleased with their professionalism and courtesy and concern for what I needed,wanted and could afford to pay.
I shopped at other dealerships and the Internet before coming to your dealership& I think what impressed me most was the, what I call old school style of buying &selling an automobile, Whereas my Dad used to bring a car home for a night or drive it to work one day before he bought it or not. Also the case that Charles had to step in for Donnie on the final sale day and he worked just as diligently as Donnie did to that point to make sure I got what I needed to trade for this truck.They are all #1 good ole boys.To sum it up you have a great dealership and way of doing business,the inventory is arranged great on your sales lot and a good selection. Plus I love my new truck. Next I plan to use your service department, I just hope they deserve the same good comments as the sales staff. Thank you for your interest after the sale, and I will recommend you to anyone looking to buy a new or used automobile.
Thanks H. Butler
Howard Butler,Chattanooga, TN
"3rd Vehicle Purchase from Adventure within Six Months!"
This is the 3rd vehicle i have bought from your dealership in the last 6 months. Ladale and Ted and Michael,and Bryan have all been great!They have gone out of their way to make sure that we were taken care of and i appreciate that.They even drove 700 miles to get the Camaro!
Ralph Parker,Calhoun, GA
"First Impressions were Correct!"
I just wanted to say that when I stopped by Adventure Chevrolet on 03-03-2011 to look at your 2011 Dodge Charger, Charles Nicholson was walking the lot when I stopped we started talking and he introduced him self and then asked me if I was looking for any specific type of automobile, and I said that I wanted to see the Dodge Charger.From then on the first impression I felt I could trust him. Me being law enforcement you go on your gut feelings he answered all my questions he did not push me one way or the other at all like some sales people do. Charles is so helpful and by far the best salesman I have ever dealt with, and I have bought a lot of car's and truck's in my time. I looked everywhere for just the right Dodge Charger and Charles picked up my car from the Chattanooga store. Between Charles and the financing Manager that got the payments I could be happy with and not to mention the oil changes and tires for life of my car FREE. I am so happy with Adventure Chevrolet for the BEST EXPERIENCE in buying a car I will tell everyone. So next, lets see if I can brag on the service department in a couple of weeks away. Thanks Mr. Kirby for your GREAT STAFF.
; Joseph M. Sardina
Joseph M. Sardina,Dalton, GA
"First time buyer loves her car!"
Charles Nicholson did an excellent job. Buying a car for the first time isn't easy, but he helped me through it. I love my Kia Soul and feel like I got an excellent deal on my first car. Also, Ted was extremely nice and helpful.
Kellie Bramlett,Dalton, GA
We were pleasantly surprised regarding the friendly attention given to us by Charles Nicholson. He is super nice, and knowledgeable. He even paid great attention to our two little Grandsons that are very rambunctious and energetic. We will send out friends to Adventure, and will be return customers for all of our vehicle needs
Bob and Pat Skidmore,Rocky Face, GA
1501 W Walnut AveDalton, GA 30720